Senior Customer Success Manager (Western Europe)

A bit about the job:

AI is new and is changing the world. AI driven coding assistants are one of the only AI use cases that have demonstrated real, measurable value and are taking off like wildfire. The role of the Customer Success Manager is perhaps the most critical role in the company as it sets down the foundation for driving significant adoption and expansion. 

We are looking for a Senior Customer Success Manager with SDLC experience, ready to help drive our customer adoption, renewals and expansions for Enterprise customers, reporting to the Head of Customer Solutions and Success. As the post-sales account owner working collaboratively with the Account Executive, your job will be to drive all the post sales activities and to ensure outstanding customer success measured by adoption, renewal and expansion. You will work with customers to understand their objectives and provide analytics on their Tabnine adoption, understand objections and craft a plan to unblock adoption and exceed customer expectations.

A bit about us:

Since launching the industry’s first AI coding assistant in 2018, Tabnine has pioneered generative AI to elevate the coding experience for over a million developers worldwide across thousands of companies. Our mission is to help development teams of every size speed up and simplify the software development process with AI, while maintaining standards of privacy and security. Tabnine boosts engineering velocity, code quality, and developer happiness by automating the coding workflow through AI tools customized to their teams. Unlike generic coding assistants, Tabnine is the AI that you control. We’re looking for top-tier talent to join the Tabnine team and we’d love to hear from you!

Requirements:

• German - high level of fluency or native speaker - must!
• 3+ years of Customer Success Management experience with both infrastructure (on-prem) and the major cloud providers
• Experience working with SaaS offerings
• A deep knowledge of the software development lifecycle
• Current or previous developer experience
• Ability to analyze, build, and present adoption and usage metrics
• Experience working with global customers driving renewals and expansions in large organizations / Global 2000
• Effective communicator, experienced influence with strong interpersonal skills
• Motivated, driven and results oriented
• Hustle, Heart, Humility. We are in a startup…so hustling is the default behavior. Expanding tech into established customers takes heart and persistence. Humility is expected…so check your ego and office politics at the door.
• Excellent customer facing skills, team collaboration and problem-solving ability, and adaptability to changing environments.