Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
As a Strategic Accounts Senior Customer Success Manager, you will manage key customer relationships, ensure product adoption, drive renewal, and identify upselling opportunities while advocating for customer needs.
Top Skills:
Customer Relationship Management SoftwareEnterprise Software
Cloud • Enterprise Web • Healthtech • Mobile • Software
The Senior Customer Success Manager manages post-sales relationships with enterprise clients, ensuring client satisfaction, adoption, and retention while promoting product value and addressing challenges.
Top Skills:
Data AnalyticsEhrsGainsightSaas PlatformsSalesforce
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage relationships with strategic accounts, ensuring product adoption and satisfaction through coaching, analysis, and initiatives to enhance customer experience.
About Northbeam
Northbeam is building the world’s most advanced marketing intelligence platform, giving top ecommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
With strong product-market fit and rapid growth, we’re scaling fast—and looking for the right people to help us do it. This is a unique opportunity to make a meaningful impact at a high-growth company.
At Northbeam, you’ll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We’d love for you to be part of our journey.
We’re a remote-first company with team members in San Francisco, Los Angeles, New York, Austin, and other cities across the US.
- Provide setup support for early stage customers, eCommerce growth insights for those that are fully onboarded
- Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
- Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g. working with the team on preparing conversion lag reports for a customer)
- Proactively use internal tracking tools to investigate account health issues and customer usage data
- Reach out to at-risk customers proactively and ensure the customer is set up for success
- Consider methods to automate and improve customer health tracking and engagement
- Work closely across multiple teams including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
- Become an extension of our customers’ data and media teams – your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
- Influence Northbeam Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience
- Bachelor's Degree or similar experience preferred, but not required
- 3-5+ years in a Customer Success position, ideally touching eCommerce and ad tech
- Comfortable with typical project management tools
- Comfortable working with Hubspot and other CRM tools
- Proficient in data analytics tools
- Experience in a marketing or marketing-tech related capacity
- Understanding of ad buying and tracking concepts including campaigns, ad platforms, UTMs, etc
- Experience working in Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc
Base Salary Range
$90,000—$130,000 USD
Actual compensation may vary based on experience, skills, and location.
We accept applications on an ongoing basis.
Our Shared Values
- Growth mindset - we’re always learning and growing
- Customer focus - we want to make the customer happy with our product
- Ownership mentality - we think like owners in the business
- Radical candor - we’re transparent and give direct feedback to one another
Benefits
- Equity package
- Generous base salary
- Healthcare Benefits (medical, dental, vision)
- Travel to meet with the team
- Flexible PTO Policy
- 12 Company Paid Holidays
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
