The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.
About 11x
What You’ll Do
Requirements
Most of what GTM teams do all day isn't selling. It's monotonous work like research, list-building, follow-ups, and data entry - things that should never have been a human job in the first place.
11x is building the AI platform for growth by automating the busywork so GTM teams can focus on what they do best: building relationships and closing deals.
Backed by $75M+ from a16z and Benchmark, headquartered in San Francisco, and trusted by leading teams at Checkr, Xerox, Rillet, and much more. We're hiring ambitious people who want to define how the next generation of companies accelerate growth.
About the RoleWe’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.
At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.
While we are headquartered in San Francisco, this role can be based in SF (5 days in office policy) or fully Remote in the US.
- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
- Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights
Requirements
- 8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 3+ years working with enterprise logos (5,000+ employees)
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win
- Onsite in our San Francisco office full time—this role is highly collaborative and benefits from being in the room
Base salary range: $150,000 – $190,000, plus opportunity for uncapped upside.
*Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise.
11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.
Top Skills:
Payments/Credit Card ProcessingPosToastZoom
Enterprise Web • Hardware • Internet of Things • Software
Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.
Top Skills:
AICloud-NativeNo-CodeSaaSTulip
Edtech • Information Technology
Manage a book of ~30–35 K12 accounts ($3M ARR) to drive retention and expansion. Lead multi-stakeholder engagements, executive QBRs/EBRs, renewal strategy, cross-functional alignment, adoption and ROI planning, mentor CSMs, and track health in Gainsight, Salesforce, and Gong.
Top Skills:
GainsightGongSalesforce
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
