Remitly Logo

Remitly

Senior Data Analyst, Customer Success

Sorry, this job was removed Sorry, this job was removed at 09:26 a.m. (PST) on Friday, Jan 17, 2025
Seattle, WA
128K-140K Annually
Seattle, WA
128K-140K Annually

Similar Jobs at Remitly

7 Days Ago
Seattle, WA, USA
128K-160K Annually
Senior level
128K-160K Annually
Senior level
eCommerce • Fintech • Payments • Software • Financial Services
Lead the Operations Analytics team focusing on data quality, anomaly detection, and KPI development to enhance financial reporting and operations.
Top Skills: ModePythonRedshiftSnowflakeSQLTableau
3 Days Ago
Seattle, WA, USA
152K-190K Annually
Senior level
152K-190K Annually
Senior level
eCommerce • Fintech • Payments • Software • Financial Services
In this role, lead analytics efforts to combat fraud, manage teams, create metrics, and partner with multiple stakeholders to refine product strategies.
Top Skills: PythonRSQL
4 Days Ago
Seattle, WA, USA
112K-140K Annually
Mid level
112K-140K Annually
Mid level
eCommerce • Fintech • Payments • Software • Financial Services
The Product Analyst in Fraud will analyze data to enhance the Lending product, focusing on fraud systems and customer experience optimization.
Top Skills: PythonRSQL

Job Description:

About the Role:

As the Senior Data Analyst, you will report to the Analytics Manager, Customer Success. You will partner with program and product managers, engineers, and fellow analysts. You will become an expert in support experiences at Remitly - what is the customer experience, why do they need support, what support did they receive, and the data we produce along the way. You will use this expertise, your analytical talents, and your partnerships to help Remitly both scale our business and deliver better support experiences to customers.

You Will:

  • Become an expert in customer support experiences
  • Partner closely with Product Managers and Program Managers to generate insights and analyses that influence both product and process design
  • Define methods and metrics by which we measure progress and success, and equip partners to interpret and use your work
  • Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint
  • Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved

You Have:

  • Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
  • Minimum of 6 years of relevant experience in an analytics role
  • Experience modeling complicated scenarios with data then estimating their relative size and impact
  • Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes
  • Experience building dashboards in Tableau or other relevant tools
  • Fluency in SQL, data modeling, and other data science techniques.
  • Experience in statistical experimentation methods, such as A/B testing and experimental design

Compensation Details. The starting base salary range for this position is typically $128,000-$140,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HQ

Remitly Seattle, Washington, USA Office

Remitly's office is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account