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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves analyzing cloud capacity and costs, developing dashboards, optimizing spending, and leveraging AI and machine learning for decision making.
Top Skills:
AICloud FinopsMachine LearningExcelPower BIPythonSQLTableau
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Manager oversees the US Account Escalation Engineering team, ensuring timely customer issue resolution and strategic project execution, driving excellent customer satisfaction.
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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Sr. Technical Consultant will drive customer adoption of ServiceNow products, guide technical configurations, and ensure successful delivery of solutions through workshops and documentation while managing complex projects and providing customer training.
Top Skills:
BootstrapCSSHTMLJavaScriptLdapMiddlewareServicenowSsoWeb ServicesXML
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Key Responsibilities
Qualifications
To be successful in this role, you have:
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- In this role, you will be part of the Cloud Capacity Analytics team, focusing on capacity demand and supply planning, forecasting, and cost measurement for global infrastructure and cloud operations. You will help shape the Cloud and Infrastructure strategy by leveraging AI, Machine Learning, and advanced analytics to drive forward-looking enterprise initiatives.
The ideal candidate should have expertise in analytics, statistics, and financial analysis, with an understanding of public and private cloud infrastructure and cost management tools. You should be able to solve complex data challenges through creative solutions while building effective cross-departmental relationships.
By utilizing advanced analytics, you will contribute to strategic decision-making and help define the future direction of our global infrastructure and cloud operations.
Key Responsibilities
- Define Critical KPIs and Dashboards: Build core operational dashboards to help teams drive operational rigor and manage performance across infrastructure operations.
- Conduct analysis of public cloud and on-premises usage, expenditures, and cost drivers to identify opportunities for cost optimization.
- Customer Usage Analysis: Analyze customer cloud usage patterns to understand resource allocation, utilization, and their impact on costs.
- Cost Reporting: Generate regular cost reports and dashboards to communicate cost insights to management and project teams.
- Optimization Recommendations: Provide recommendations for optimizing cloud spending, including rightsizing resources, reserved instances, and identifying cost-saving opportunities.
- Execute Analytics Projects: Extract, manage, and analyze data from multiple applications, ensuring deadlines are met and driving data-driven decision making.
Qualifications
To be successful in this role, you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Deep experience in data visualization and reporting using open source libraries/packages and third-party tools (Tableau or similar)
- 2+ years of working experience as an analyst with 1+ of those years in designing and developing data visualization and executive-level dashboards.
- Bachelor's degree in finance, Business, Computer Science, or a related field.
- Experience in machine learning , especially in data quality applications a plus
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow Kirkland, Washington, USA Office
4400 Carillon Point, Floor 4, Kirkland, WA, United States, 98033
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute