Senior Director of Customer Success for Enterprise

*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

For the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here.

Bankrate is hiring a Senior Director of Customer Success, Enterprise Demand to lead strategy and execution for our most influential distribution partners — employers, affinity groups, and channel partners who use Bankrate private marketplaces to deliver financial tools to employees and members. In this role, you will sit at the intersection of business development, product strategy, and marketing, with accountability for partner deployment, audience engagement, long-term growth, and high-intent traffic. What you will do is grow and retain enterprise partners while turning marketplace engagement into a clear ROI story. Who you are is an enterprise Customer Success or partnerships leader who has built and scaled B2B2C or channel motions and can lead a high-performing team in a product-led fintech environment.

What You’ll Do:

• Lead Customer Success strategy for the Demand segment, serving employees in B2B2C environments and affinity members.
• Ensure partner marketplaces are optimized for engagement, conversion, and user satisfaction.
• Expand existing partnerships, including broader employee-benefit adoption and full-company rollouts.
• Connect Product, Marketing, and Sales to improve marketplace features, audience awareness, and partner outcomes.
• Build customer-success playbooks for enterprise onboarding, time to value, and deeper long-term partnerships.
• Lead a high-performing team and translate audience-engagement data into a compelling ROI story.

What We’re Looking For:

• 8+ years of Customer Success or Partnership Management experience.
• Experience in B2B2C, channel partnerships, or HR/Benefits technology.
• Strong understanding of digital marketplaces, user experience, and monetization.
• Demonstrated ability to grow audience and revenue within enterprise partnerships.
• Enterprise client-facing leadership experience and people-management capability.
• Preference for private marketplace or employee-benefits distribution experience.
• Comfortable working Eastern Time hours in a remote or hybrid East Coast setup.

Compensation:

Total Cash Compensation Range: $210,000 – $300,000 per year

New York City Total Cash Compensation Range: $210,000 – $300,000 per year

This role is eligible for a target bonus, which is included in the Total Cash Compensation Range above. This role is also eligible for Equity, which is offered separately from the Total Cash Compensation Range listed above. Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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