Senior Disaster Recovery Administrator

Roles & Responsibilities

• Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up. 

• Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.

• Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables, consistent with the project-management style used in the reference template. 

• Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.

• Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise. 

• Coordinate with customer application owners and technical teams to confirm prerequisites are complete, including access, documentation, recovery steps, validation contacts, and test scripts where applicable. 

• Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes. 

• Facilitate clear and timely status communications before, during, and after DR exercises for both customer and AHEAD leadership/stakeholders. 

• Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments; maintain accurate records for future testing cycles. 

• Coordinate updates to DR procedures and supporting documentation and submit changes to the appropriate IT or business owners for review and approval. 

• Maintain a current inventory of in-scope applications, exercise history, and remediation status for assigned customers.

• Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards, processes, and customer commitments.

• Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution. 

• Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures. 

• Perform other job duties as assigned.Other job duties as assigned.

Qualifications

Minimum Required 

• 3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role. 

• Experience coordinating cross-functional work across internal technical teams and customer stakeholders. 

• Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel. 

• Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation. 

• Ability to identify, track, and escalate risks, issues, and blockers in a timely manner. 

• Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management. 

• Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools. 

• Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders. 

• Undergraduate degree or equivalent combination of education and relevant experience.

Preferred

• Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities. 

• Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts. 

• ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred. 

• ServiceNow experience is a plus

Key Competencies

• Planning and coordination 

• Stakeholder management 

• Customer communication 

• Meeting facilitation 

• Risk and issue management 

• Documentation and reporting 

• Attention to detail 

• Follow-through and accountability 

• Ability to work effectively in fast-paced, cross-functional environments 

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.  

• Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. 

• Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required. 

• Work Environment: Ability to perform job duties at customer sites or in data center environments which may include: 

• Standing, walking, bending, and lifting or moving equipment weigh up to fifty (50) pounds. 

• Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.  

• Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow. 

• Manual Dexterity: Ability to use hands and fingers to manage, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed. 

• Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.