Senior Functional Consultant (ERP Implementations)

Duties and Responsibilities

• Able to define the requirements of the customer and play them back to the customer to agree them.
• Able to learn, articulate, configure and design a solution for the requirements of customers. Run customer workshops to enable the implementation of the solution.
• Train project team and end users on business solution.
• Produce detailed requirements, design, configuration, test and cutover documentation agreed with the customer.
• Takes personal responsibility for ensuring the customer’s problems are resolved.
• Develops and maintains strong, productive relationships with customers.
• Develops strong relationships with Global Development teams, Microsoft Consulting, Value Added resellers and system Integrators.
• Takes ownership of multiple solutions to maximise the value the software provides for Flintfox customers.
• Acts as a conduit between Customers and Technical teams.
• Works on multiple projects simultaneously.
• Maintains a high level overview of technical competence and domain knowledge of Dynamics ERP products. Research new releases and updates.
• Provides solution architecture support and technical guidance.
• Creates Solution Design, Configuration and Functional Design Documents for standard Flintfox solutions and its customization.
• Relates requirements from the Customer to the development team members.
• Ensure the technical capabilities of software customisations meets agreed Customer requirements.
• Technical Design and Documentation for the customised solution required by the customer.
• Confirm the software technical capabilities are in line with the design specifications and customer requirements.
• Actively contributes to the successful implementation of proposed solutions, resolving technical and design issues during the implementation stages and go-live.
• Work closely with the engagement team to ensure we meet and exceed customer requirements and expectations.
• Effectively communicates and works with other team members to achieve organization objectives.
• Undertake additional tasks, responsibilities, and ad-hoc projects as and when requested.
• Write test scripts based on requirements and carries out testing.
• Ensure all billable work is billed effectively.
• Maximizes opportunities for billable work.
• Ensure timesheets are submitted on time and accurately recorded.

Knowledge, Skills, and Abilities

• 5 to 8 years’ experience in ERP software implementations, within the implementing organization or implementation partner.
• Proven track record in delivering outstanding technical solutions, requirements, solution design, customer presentation skills.
• Guide, develop and agree Acceptance Criteria for Solution Designs with Customer

Required Education and Experience

• Relevant post-secondary qualification or substantial relevant work experience.
• 5 to 8 years’ experience in ERP software implementations.
• Experience in implementing system design and process improvements.
• Experience working with key customers to deliver customisation requirements.
• Requirements gathering and business analysis experience.
• Experience in Finance, Supply Chain or Manufacturing with an in-depth understanding of related business processes.
• Flintfox implementation experience.

Supervisory Responsibilities

• Mentor team members and provide constructive feedback to support their career development.

Travel

• Our roles may require some travel, with a typical average being in the region of up to 20%. Very infrequently, however, some customers at some specific stages of their projects, may request a higher percentage of travel, sometimes up to 50% or more.