Senior Implementation Consultant

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

As a Senior Implementation Consultant, you will be crucial in leading enterprise customer onboarding, ensuring a seamless transition from purchase to full adoption. You will work cross-functionally with Sales, Solution Architects, and Customer Success to define customer needs, configure solutions, and optimize onboarding processes.

Beyond technical onboarding, you will also contribute to the technical intake process, ensuring that Jasper’s internal teams clearly understand customer environments, challenges, and implementation requirements. This role is ideal for a problem-solver who enjoys building scalable frameworks while working directly with enterprise customers.

This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US.

• Guide enterprise customers through a structured onboarding process, ensuring seamless adoption.

• Configure out-of-the-box integrations, user roles, permissions, and automation workflows.

• Develop best practices, checklists, and adoption milestones to improve customer time-to-value.

• Ensure a structured handoff to Customer Success, providing key insights for long-term success.

• Assist customers in customizing out-of-the-box Jasper apps to fit their workflows.

• Work alongside Solution Architects to support API integrations and enterprise customizations.

• Identify common implementation patterns to improve repeatability and automation.

• Gather customer requirements during onboarding and communicate technical needs internally.

• Provide feedback to Product and Engineering on customer trends and technical gaps.

• Develop repeatable onboarding frameworks to improve efficiency and reduce manual efforts.

• Identify automation opportunities to improve implementation speed and scalability.

• 5+ years of experience in enterprise implementation, technical onboarding, or customer success roles within a B2B SaaS environment, preferably with enterprise clients.

• Technical acumen, including familiarity with APIs, software configurations, and data flows related to AI or marketing technology.

• Strong project management skills, with the proven ability to handle multiple concurrent implementations while maintaining quality and timelines.

• Excellent communication skills, capable of translating technical concepts into clear, actionable steps for customers.

• A consultative mindset focused on helping customers define business objectives and achieve measurable outcomes.

• Experience working cross-functionally with Sales, Solution Architects, Product, and Engineering teams.

• A passion for process improvement, and eagerness to refine and scale onboarding methodologies.

• Experience in AI, MarTech, or content automation platforms.

• Familiarity with workflow automation, CRM integrations, or customer data management.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $140,000 - $160,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.