We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
About The Role:
The Senior Implementation Consultant partners with clients to gain a comprehensive understanding of their district and business/technical requirements and works to ensure that delivery of LINQ software addresses those needs. The Implementation Consultant ensures the transition to LINQ software is completed according to predetermined timelines and establishes a positive introduction to the new relationship between the client district and EMS LINQ.
What you’ll be doing:
- Provide exceptional professional services and education to clients about LINQ software products, including TITAN nutrition software.
- Work with clients in the project planning stage to understand and document requirementsregardingLINQ products, providing best practice information to improve client experience in implementation.
- Design and conduct knowledge transfer and configuration sessions through remote training, onsite training or through webinars and recorded sessions.
- Educate users on LINQ software functionality and product and system configuration,assistingthe client where necessary to complete required functional requirements.
- Collaborate with team members and other LINQ stakeholders to successfully complete implementation projectsin a timely mannerand deliver exceptional client service.
- Assistinternal LINQ teams withcreation of training resources and documentation.
- Play an active role in proactivelyidentifyingproduct issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes, creating documentation as required.
- Keep up to date on administrative tasks such as attending team meetings,enteringand updating data and metrics in project management tool (Wrike, Salesforce), communicating with clients, entering time reports and managing internal communications.
- Notify management andappropriate organization/departmentof issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
- Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.
- Participatein LINQ user events (remote and in person) and travel whenrequired to client sites for onsite training.
- Perform other duties as assigned.
- Be an advocate and champion of LINQ software and services.
What We Are Looking For:
- BA/BS degree in a technical or business-oriented field
- 5+ years of relevant professional experience, including either K-12 industry operator experience or software implementation technical/professional service, or other relevant business experience.
- Project management experience or certifications (such as PMI-based CAPM or PMP)a plus.
What will Make You Stand Out:
- Experience in child nutrition or K-12 education industry preferred
- Strong knowledge and execution in project management and software services delivery
- Exceptional client relationship and communication skills, with the ability to work directly and professionally with clients in both remote and in-person environments
- Ability to work successfully with teams and with leadership to help build efficient and productive work environment.
- Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.
- Growth mindset and desire to continually develop and improve knowledge and skills
- Spanish language (spoken and written)proficiencya plus
- Familiarity with Microsoft Office 365 suite (Teams, PowerPoint, Outlook, Excel) and project management software (example: Wrike) a plus.
The Tech:
- Microsoft Office
- Slack
Travel Requirements:
- Less than 35%
EOE STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster
If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
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