Senior Industry Analyst - Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

We are seeking a talented Senior Industry Analyst who will primarily manage and resolve Product knowledge-based tickets from stakeholders, ensuring timely and accurate responses. This role will also involve contributing to and maintaining a comprehensive knowledge base. In addition to these primary responsibilities, the Industry Analyst will support the Manager, Industry Analysts by assisting with research, data analysis, and report preparation to support the credit unions we serve.

Day in the Life:

• Ticket Intake and Management:

  • Review, assess, and resolve product tickets from stakeholders working with cross functional teams and vendors to ensure timely and effective resolution.

  • Build strong relationships with business partners to enhance coordination and streamline processes by serving as the primary point of contact for product inquiries.

  • Work with cross-functional teams, including operations, marketing, customer service, technology and strategic partners, to support strategic initiatives and resolve issues.

  • Review and analyze incoming information to identify trends, patterns, or anomalies.

  • Act as liaison between product teams and other stakeholders, ensuring clear communication and understanding of product requirements and knowledge base updates

• Knowledge Base Management:

  • Lead the creation, organization, and maintenance of comprehensive knowledge base documentation related to product features, industry trends and best practices.

  • Ensure the knowledge base is up-to-date, accurate and easily accessible for all stakeholders.

  • Conduct regular reviews and updates of knowledge base content to reflect the latest product developments and industry insights.

  • Identify opportunities for process improvements and automation to enhance efficiency and accuracy.

• Industry Analysis:

  • Conduct in-depth research and analysis of industry trends, regulatory changes, competitive landscape, and market dynamics to provide actionable insights and recommendations.

  • Monitor and report on emerging technologies and market shifts that may impact product strategy and development.

  • Develop and present reports and presentations to senior management, highlighting key findings and strategic recommendations.

• Other:

  • Assist in conducting regular audits to ensure compliance with established procedures and quality standards.

  • Support and Training: Provide support to the Manager, Industry Analysts in training and coaching.

  • Assist with building and maintaining a data centric culture that is focused on accuracy and efficiency.

  • Perform other duties as assigned by the Manager, Industry Analysts. Perform other duties as assigned.

Qualifications:

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.