Senior Infrastructure Engineer

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a ”Best Place to Work" in Austin, a “Best and Brightest” place to work in San Francisco, and a “Best Place to Work” in Australia, is looking for a full-time Senior Infrastructure Engineer to join our team. This position can be fully remote in the continental United States, based in Austin or based in San Francisco.

As a Senior Infrastructure Engineer at BigCommerce, you’ll work as part of our Infrastructure Engineering team. Our Infrastructure Engineering team consists of a talented group of individuals who specialize not only in web operations and systems administration, but also software engineering. We’re charged with designing the underlying technology stack that powers BigCommerce stores and building the underlying systems/tools that enable engineering teams to build and ship BigCommerce services.

We’re looking for an experienced candidate who brings a blended set of skills for software engineering and web operations to our team. In other organizations, you might have heard of this referred to as a “DevOps Engineer” or  “Site Reliability Engineer”. We like to believe DevOps is an idea, a theory and a set of fundamentals about how we work and interact within our team, in engineering and for our business.

Currently you’ll find us predominantly working in Golang, Python, Ruby and Scala backed by Puppet for configuration management and Terraform for infrastructure management/provisioning. We operate remote-first and prioritize team over individuals, value innovative problem solving and strive for operational efficiency.

• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help glue infrastructure and software together.

• Apply software engineering and SRE principles while leveraging infrastructure automation tools to build, maintain, monitor and operate complex infrastructure.

• You understand scalable web architectures and cloud technologies.

• Someone who loves to code, and you enjoy working in multiple programming languages. We primarily work with Golang, Ruby and Scala.

• You drive issues to completion, marshaling resources in high-pressure situations.

Our ideal candidate possesses some or all of the following skills:

• 4+ years of experience in building software for, operating, or supporting large Linux based web application environments.

• An excellent communicator, who works well with geographically distributed teams such as ours (we are split between Austin, San Francisco, Sydney and remote).

• You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible.

• You have a passion for learning when it comes to working with new technologies or languages.

• Experience with UNIX systems administration, including solid scripting skills in Golang, Ruby, PHP or Bash.

• Experience running Docker with some kind of orchestration system such as Nomad (we use Nomad), Kubernetes, or Amazon ECS.

• Knowledge of configuration management systems such as Ansible, Chef, or Puppet (we use Puppet).

• Experience with observability and  application performance monitoring (APM) tools such as ELK, Prometheus, New Relic, Sentry and Lightstep. 

(Pay Transparency Range: $99,000.00 - $167,000.00)

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Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.