Senior Infrastructure Operations Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

The Senior Infrastructure Operations Engineer at Duck Creek Technologies plays a key role in building and maintaining the resilient, high‑performance infrastructure that powers our global software ecosystem. In this dynamic role, you’ll design and support modern Azure cloud services, proactively manage servers, networks, and cloud platforms, and collaborate across teams to deliver secure, scalable, and reliable solutions. This position offers the opportunity to shape cutting‑edge infrastructure, solve complex engineering challenges, and make a meaningful impact on the stability and evolution of Duck Creek’s technology landscape.

WHAT YOU’LL DO:  

• Deep Knowledge of Cloud architecture, Design & Deployment models (public, private, hybrid), and Cloud Services (IaaS, IaC, PaaS, SaaS) 
• In depth understanding of networking in the Cloud, including TCP/IP, VPC, VPN, DHCP, Load balancers, firewalls, web application firewalls, DNS and routing 
• Drive innovation by proposing new changes that will improve overall stability and help with simplifying Infrastructure and cloud services 
• Strong understanding of Windows and Linux server environments 
• Deep knowledge of Kubernetes Container based deployments (AKS, Docker etc.), including entire lifecycle from deployment, capacity management and configuration 
• Experience in Microsoft Active Directory/Entra ID design, Group Policy, replication and management 
• Extensive experience with automating, provisioning and configuration management of Infrastructure Services using automation tools such as Ansible, Terraform, PowerShell, bash, python or Azure DevOps 
• Experience with Implementing (IaC) Infrastructure as code across the whole lifecycle of provisioning, maintaining and upgrading servers in the environment 
• Familiar with designing and implementing CI/CD pipelines using tools such as Jenkins, GitLab, GitHub Actions or Concourse 
• Ensuring that Cloud Infrastructure adheres to security standards and compliance requirements. 
• Deep knowledge of Cloud Security best practices, including IAM (Identity and Access Management), encryption, security groups, business continuity, vulnerability and key management 
• Expertise in Cloud Observability and log aggregation tools (Prometheus, Grafana, Dynatrace Splunk, Kibana) 
• Proactively identify and address potential issues before they impact system performance or availability 
• Develop and maintain dashboards and visualizations to provide real-time insights into system performance and health 
• Design and implement meaningful dashboards that will allow for visibility of key performance metrics that enable teams to capacity plan, and make informed decisions based on data points 
• Create real time Cloud cost reporting and analysis using Cloud Native tools such as Azure Cost Management, AWS Cost Explorer or Google Cloud Billing 
• Deep understanding of Capacity planning to help drive with right sizing and cost optimization efforts 
• Subject matter expert for advanced troubleshooting and resolving complex Infrastructure issues. Last escalation point 
• Lead blameless postmortems to identify root cause, and track any corrective actions for prevention based on impact severity 
• Mentor junior engineers by providing documentation, hosting knowledge transfer sessions for best practices and Cloud Strategies 
• Provide detailed technical documentation to ensure seamless transitions between resources and internal teams 
• Provides periodic off-hours on-call support for production and development environments. 

WHAT YOU’VE DONE:    

• Bachelor’s or Masters Degree in Computer Science, Engineering and/or equivalent experience relevant to functional area  
• Minimum of 6 years of related professional experience in an engineering role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms 
• Extensive cloud services architecture experience in engineering technical solutions for Microsoft-centric solutions based on industry standards using Azure; specific, hands-on experience with Office 365, Azure Core Platform (Compute, Storage, Networking), Azure Services, Azure AD, Azure Automation, Azure CLI, and PowerShell scripting required 
• Extensive experience with provisioning a virtualized cloud service environment; administering and configuring Office 365 Productivity Suite, OneDrive, Skype for Business, and Teams 

PREFERRED: 

• Current Microsoft Certified Professional preferred 

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: 

• Microsoft Azure Cloud Services 
• Azure Virtual Networks, 
• Azure Network Security Groups, 
• Azure Site Recovery, ASR, 
• Azure VM Backups, 
• Azure Resource Manager Subscription, ARM, 
• Azure DevOps Services 
• Azure Power BI Services 
• Grafana, Influx, otel, Prometheus, PromQL 
• Powershell Scripting, Azure PowerShell 
• IaaS - Infrastructure as a Service 
• PaaS - Platform as a Service 
• SQL Clustering, SQL Database 
• Systems Engineering, 
• Systems Administration 
• Windows Server - 2008, 2012, 2016, 2019, 2022 
• Linux Server - Ubuntu, RHEL, Rocky 
• Terraform, ansible  
• Virtualization 
• VMware 
• Hyper-V 
• Active Directory 
• Group Policies 

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 138,700 – 198,200: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas

• 132,200 – 188,800: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont

• 125,700 – 179,500: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin

• 111,200 – 173,900: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment

• Medical, dental, vision, life, and disability insurance

• 401(k) retirement plan with match (6% employer match up to $12,000 annually)

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

• Paid holidays, vacation, and volunteer time

• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:   

Travel: 0-10%

Location: Remote United States (CST or EST hours)

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

Special Work Hours: Provides periodic off-hours on-call support for production and development environments

WHAT WE STAND FOR:   

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.   

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.  

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].  

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.   

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