Senior Integrations Support Engineer

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior Integrations Engineer at Vanta, you will own day-to-day execution for the Integrations Support squad. You'll provide technical leadership and act as the primary point of contact for escalations, partnering closely with Customer Success and Engineering to drive fixes and improvements while ensuring a consistently high-quality customer support experience.

The Automations team owns Vanta's integrations platform, which powers continuous monitoring across 400+ integrations spanning cloud providers, security tools, and SaaS applications. As Vanta scales across market segments, integration support is becoming increasingly complex: we're handling everything from authentication issues and API rate limits to sophisticated multi-cloud architectures and custom integration workflows for enterprise customers. We need technical leaders who can debug production issues, drive operational excellence, and communicate clearly with Customer Success teams to keep our users informed.

In this role, you'll bridge support and engineering, driving execution within the integrations support squad while building the processes and systems needed to scale our support operations. You'll be hands-on with deep technical troubleshooting and implement fixes while also leading retrospectives and surfacing insights that shape our product roadmap. This is a technical leadership IC role where you will influence and drive the team toward success through technical expertise, process ownership, and mentorship.

What you'll do as a Senior Integrations Engineer at Vanta:

• Resolve incoming integration issues by leveraging modern frameworks and tooling (TypeScript, React, Node.js)

• Own the support experience for our most complex integration tickets, setting the quality bar, and coaching the team on troubleshooting best practices

• Act as the technical bridge between support and Customer Success, providing clear, proactive updates on incident status, impact, and resolution timelines

• Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation that enable the broader support team to resolve common integration issues independently, reducing escalation volume and accelerating time-to-resolution

• Work with talented and kind engineers to make a significant impact on our customer base, enabling them to improve their security and prove it

How to be successful in this role:

• Have 5+ years of technical experience in software engineering, with at least 2+ years supporting enterprise customers through integration implementation

• Be equipped with strong technical communication skills; you can explain complex technical issues clearly to both engineering teams and non-technical stakeholders

• You have experience working as part of an on-call rotation, ensuring the customer experience is considered throughout the SDLC

• Have deep troubleshooting and debugging skills; you're comfortable reading logs, working with APIs, and identifying root causes in distributed systems

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

• Preferably proficient in Spanish, as the role involves regular communication and collaboration with our Spanish-speaking teams and partners.

Work Authorization Requirements:

• You must be authorized to work in the United States without the need for employer sponsorship. We are unable to offer visa sponsorship for this position.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.16 weeks fully-paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who report to the SF and NYC office

• Family planning benefits

• Matching 401(k) contribution with immediate vesting

• Flexible work hours and location

• Flexible PTO policy, plus 80 hours of Sick Time

• 11 company-paid holidays

• Offices in SF, NYC, London, Dublin, and Sydney

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.