Senior IT System Engineer (f/m/d)

Job Description SummaryThe objective of this role is to provide first-class service and support to our GE Healthcare Solution for Enterprise Imaging (SEI) customers through a team of technical specialists for Radiology RIS, PACS and Cardiology IT solutions for Greater Frankfurt Area
You will act as a regular (monthly) on-site Field Engineer/ Senior IT System Engineer interfacing with the customers, respond to reported incident issues, attend regular service support visits, support a remote team of installation & upgrade on site, perform software O/S patching or Safety updates when needed, manage customer expectations, and ensure clear communication between the customer and GEHC.
This role is homebased and based in the area of Frankfurt/Rhine Main covering from there the Northern Part of Germany!
GE HealthCare is a global leader in medical technology and digital solutions. Our mission is to improve lives in the moments that matter. Unlock your potential, turn ideas into world changing realities, and join an organization where every voice matters and every contribution helps build a healthier world.

Job Description

Main responsibilities

Technical Service, Server Operations & Troubleshooting

• Perform structured fault analysis across complex IT environments (servers, networks, applications), including the setup, installation, configuration, operation, monitoring, and maintenance of physical and virtual Windows and/or Linux servers. Analyze system, performance, and stability issues and implement sustainable solutions, including updates and upgrades.

Incident, Problem & Change Management

• Provide independent on‑site and remote troubleshooting, support Incident, Problem, and Change Management processes, and ensure high system availability and technical quality.

Customer & Service Execution

• Act as a professional point of contact for internal stakeholders and, where applicable, customers. Manage service activities end‑to‑end, ensure SLA compliance, response times, and customer satisfaction.

Documentation, Collaboration & Continuous Improvement

• Maintain accurate system documentation, configurations, tickets, and service reports while adhering to quality, safety, and compliance requirements. Collaborate closely with internal teams (Service, Engineering, Support, Sales) and external partners, and contribute to IT projects such as migrations, upgrades, and new system architectures.

Qualification/Requirements

Required Qualifications & Experience

• Completed vocational training in IT (e.g. IT Specialist for System Integration) or a comparable qualification
• Several years of hands-on experience as a System Administrator
• Strong knowledge of server setup and operations, particularly Windows Server (Linux knowledge is a plus)
• Solid technical experience with networking, operating systems, databases, and end-user support
• Proven experience in systematic troubleshooting and root cause analysis (log analysis, monitoring, RCA)

Basic Knowledge in the Following Areas

• Virtualization technologies (e.g. VMware, Hyper‑V)
• MySQL, Oracle DB und PL/SQL
• Networking fundamentals (TCP/IP, DNS, DHCP, firewall basics)
• Backup and recovery concepts

Additional Requirements

• Willingness to travel: approximately 30% on-site work with assigned customers
• Very strong German and English language skills, both written and spoken
• Valid Class B driving license

About GE HealthCare

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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