Senior Manager, Consumer Insights (Product)

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are looking for a Senior Manager of Consumer Insights (Product). As part of the Insights and Planning team, you’ll play a critical role in delivering strategic consumer insights to support Oura’s product development and innovation pipeline. You will work cross-functionally to translate consumer needs into actionable insights that shape our hardware and software products. You will have accountability for leading, planning, implementing custom strategic market research and must also draw from a variety of information sources and internal/external resources to develop insights that provide a competitive advantage for Oura. You will collaborate closely with your Insights and Planning team, as well as third-party vendors to oversee the execution of research and analysis that provokes action. 

Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of key deliverables. You must be self-motivated, comfortable working in a global, fast-paced, sometimes ambiguous environment. 

What you will do: 

• Consumer Insights Strategy: Develop and execute the consumer insights strategy that addresses the dynamic needs of Oura’s product portfolio, with a focus on member experience, product usability, and long-term member satisfaction. Deliver actionable insights that directly influence product strategies and roadmaps and help to drive product decisions and ensure alignment of product and feature offerings with consumer needs.
• Market and Consumer Research: Oversee the design, execution, analysis and reporting of consumer research, leveraging quantitative and qualitative methods (e.g., idea screening, MaxDiff, conjoint, concept testing, segmentation, focus groups, user interviews, etc.). Flex approach and methodologies as needed to suit timelines, risk levels, and project needs. Manage external research partners to deliver.
• Voice of the Customer: Ensure ongoing monitoring and sharing of customer sentiment via ownership of Oura’s NPS Study, New Member Tracking Study and the Member Community. Partner with teams across the organization to answer the highest priority questions and highlight issues and opportunities.
• Executive Reporting & Communication: Present research findings to C-suite executives and other senior stakeholders in clear, concise formats, distilling relevant information into implications that answer the ever-critical question: “So what?
• Product Development Lifecycle: Partner closely with product teams throughout the product lifecycle, including:
• Supporting strategy development and prioritization 
• Identifying actionable segmentation and persona development 
• Assessing competitor offerings to identify differentiators, gaps, and innovation opportunities
• Supporting innovation and ideation with primary and secondary research to optimize product and features and maximize chances for success 
• Evaluating post-launch member experience from a member perspective

This is a remote US role with a slight preference for candidates based in the Eastern Time Zone. 

We would love to have You on our team, if you have:

• 7+ years of experience in consumer insights, market research, or product strategy within a technology or consumer-facing company
• Strong experience in both qualitative and quantitative research methodologies, including survey design, focus groups, user interviews and ethnography. Experience with consumer segmentation, data analytics, and behavioral data
• Proficiency with research tools (e.g., survey platforms, like Qualtrics, Survey Monkey). Comfort with data analysis (using Excel, SPSS) and statistical methods. Tableau, Amplitude a plus.
• Energetic and passionate champion of the customer
• Excellent written and verbal communication skills, with the ability to present complex insights in a clear, engaging, and impactful manner to both technical and non-technical stakeholders
• Unmatched ability to get things done, move mountains, roll up your sleeves and unblock tricky situations with empathy, intelligence and drive
• Travel within the USA and occasionally to Finland may be required

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 : $182,000 - $228,000
• Region 2 : $169,000 - $211,000
• Region 3 : $159,000 - $199,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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