Senior Manager, Delivery and Implementation

About the Role

Location: Remote, United States

Role Type: Full-Time

Reports To: Sr. Director of Learning or Delegate

Compensation: $110,000-$150,000 per year

Senior Managers are high-agency leadership roles for senior learning operators who thrive in complex, live environments. They take responsibility for propagating delivery fidelity, staff and student outcomes, and retention and impact success at scale.

A Senior Manager combines live presence and authority with deep fluency in systems, data, contractual obligations, and workflows, enabling them to orchestrate complex programs in real time while maintaining north-stars and coherence behind the scenes. They operate across diverse delivery models and organizational contexts—from intimate, high-touch settings to large, multi-container environments—adapting style and tactics without compromising core principles.

This role builds vibrant systems capacity by establishing delivery norms, patterns, standards, and expectations that cascade through managers, instructors, and fellows—enabling programs to scale without loss of quality, coherence, or trust.

About CodePath Learning

CodePath Learning drives and owns the successful delivery of CodePath programs. Our programs take many forms: large-scale Zoom sessions, on-site university partnerships, earned-revenue programs, and more. We serve tens of thousands of college-level learners every term with the goal of helping them land their dream job or internship.

We are accountable for the operational, instructional, learner experience, and program quality dimensions of delivery—from program launch and staffing through live classroom execution and learner support.

Our programs are highly interactive by design. A single session may involve hundreds of learners moving between large-group instruction and small-group breakout experiences led by Instructors and Tech Fellows (our home-grown tutoring team). We often run tens of sessions nightly, commonly serving over ten-thousand learners per week. 

Delivering this experience requires more than logistics. It requires strong operational orchestration, real-time decision-making, and the ability to keep learners, instructional staff, communications, technology, and support systems moving together toward a shared outcome.

Team members may support live Zoom classrooms, staffing and scheduling, learner and partner communications, launch readiness, quality assurance, issue resolution, instructional operations, and continuous improvement efforts across the learner journey.

What You Will Do

Lead Others, Directly and Indirectly

• Lead teams comprised 1-2 layers of reports (total size from 30-300+ team members, direct reports 0-5)

• Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs

• Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating

• Partner with the Senior Director of Learning on capacity planning and seasonal staffing

Lead Launches and Live Course Streams

• Own end-to-end program delivery across formats, ensuring consistent execution at scale

• Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.)

• Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully

• Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff

Iterate the Systems Learning Depends On 

• Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale

• Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles

• Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run–in real time– as intended

Key Success Metrics 

• Across the portfolio, programs hold a student satisfaction score (NPS) of 60 or higher and a course completion rate of 75 percent or higher

• 90 percent or more of Instructors and Tech Fellows return between cycles

• Managers, Coordinators, and Instructional Teams resolve problems with fidelity to departmental values, using tools and framing you have systematized

• New programs launch without preventable orchestration gaps

• Delivery quality holds or improves term over term as the org scales

This Role Might Be for You if

• You have 5+ years in program operations or delivery management

• You can win and direct a (or several) Zoom room/s of 500+ easily and on-contact, earning rapid confidence from students, peers, and program leadership

• You have successfully trained and manage 1-3  layers of actively deployed reports, for 2+ years (this one is required, not a nice-to-have)

• You have simultaneously run multiple programs serving hundreds or thousands of learners, across different formats

• You use data to catch problems early, not just report on outcomes

• You bring excellent judgment on staffing, budget, and program design, under real constraints

• A higher education, university partnership, or edtech background is a strong plus

• You are an operator who can learn the education context, not an educator looking to manage

• You have a stellar body of demonstrated work in programs quality, scaling, and outcomes in and under real-world conditions

• Tooling: Expert level Zoom skills required: Asana, Github, Notion, gSuite, Claude a plus

CodePath programs are delivered remotely across multiple U.S. time zones. During active course terms, this role regularly supports evening program operations and may occasionally participate in live sessions, launches, escalations, or high-priority events.

Many live courses run between approximately 6:00 PM and 10:00 PM Eastern Time. Candidates should be comfortable actively overseeing and engaging program delivery during these hours, while balancing their schedules appropriately outside of live delivery periods.

Full-Time Employee Benefits

This is a 100% remote position—work from anywhere in the U.S.! CodePath prioritizes employee well-being with a competitive benefits package to support your health, financial security, and work-life balance.

• Health & Wellness: Medical, dental, and vision insurance (90% employer-covered for employees and dependents), employer-funded healthcare reimbursement, FSAs, and Employee Assistance Program

• Financial Security: 401(k), employer-paid life & disability insurance, and identity theft protection

• Work-Life Balance: Generous PTO, paid holidays, 10 weeks of fully paid parental leave, and an annual year-end company closure (Dec 24 – Jan 2)

• Professional Growth: $1,000 annual professional development stipend and home office setup support

• ​​Student Loan Forgiveness: CodePath is a qualifying employer for Public Service Loan Forgiveness (PSLF), helping employees manage student loan debt

• Additional Perks: Pet wellness plans, legal services, home/auto insurance discounts, and exclusive marketplace savings