Senior Manager/Director, Business Operations & Systems

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details

Role Overview

We are looking for a highly technical and strategic operator to build and scale the systems that power how the business runs. This role goes beyond traditional business operations—focusing on designing and implementing automation, workflows, and AI-driven solutions that enable the organization to operate efficiently at scale.

This individual will act as the architect of the business operations for the Agentforce Process Automation & Intelligence, partnering closely with Strategy & Operations, Product, and Sales to eliminate manual processes and drive high-leverage, system-based solutions.

Key Responsibilities

Build the Operating System of the Business

• Design and implement scalable systems, workflows, and automation that enable efficient business operations

• Identify manual processes and replace them with automated, AI-driven solutions

• Develop and own the roadmap for operational systems and tooling

Lead AI & Automation Initiatives

• Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation

• Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability

• Partner with cross-functional teams to integrate AI solutions into core workflows

Own Data, Reporting & Decision Infrastructure

• Build and maintain scalable data pipelines, dashboards, and reporting systems

• Enable real-time visibility into business performance

• Eliminate manual reporting and streamline decision-making processes

Drive Cross-Functional System Design

• Partner with Strategy & Ops to translate business needs into scalable system solutions

• Work closely with Product, Sales, and Operations to design workflows that support growth

• Ensure systems support alignment and execution across teams

Qualifications

• 6–10+ years of experience in technical operations, systems design, business operations, or similar roles

• Proven ability to design and implement automation, workflows, or AI-enabled solutions to solve business problems

• Strong technical aptitude (e.g., experience with automation tools, data systems, APIs, or AI tools)

• Experience building scalable reporting systems and data infrastructure

• Ability to translate business problems into system-based solutions

• Strong problem-solving skills with a systems-thinking mindset

• Comfortable operating in fast-paced, ambiguous environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.