Senior Manager, Enterprise Risk Management

Toast offers remote and hybrid work flexibility. Our Legal & Compliance teams are primarily concentrated in Boston, Chicago, New York, Washington DC, and San Francisco. Candidates residing in these areas will benefit from closer proximity to colleagues and greater access to company resources and events.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers. Toast, Inc. seeks a Senior Manager to mature its Enterprise Risk and Compliance program by designing and implementing improved risk management processes, developing and updating enterprise-wide risk policies and procedures, creating comprehensive oversight reporting and monitoring, and implementing governance and risk management technology/tools.

About this roll* (Responsibilities)

• Support the maturity of key risk and compliance programs and program foundational elements.
• Execute ongoing risk assessment exercise. Provide ongoing risk reporting, including on the status of key risks, the effectiveness of controls and responses/mitigation, key risk indicators, exceptions, etc.
• Manage the risk reporting and escalation to governing bodies, such as risk and compliance committees and Board committees. This includes the coordination of agendas, preparing speakers, and developing committee materials.
• Expand the foundational process and control inventories. Update risk taxonomy as the company continues to evolve.
• Enhance the enterprise risk assessment process, including methodology and approach, to ensure scalability with growth.
• Enhance enterprise incident management framework and reporting.
• Oversee and manage disaster recovery programs, contributing to broader organizational resiliency efforts.
• Implement an IRM / GRC system to support the effective and efficient execution of risk management processes, including automation of processes, where possible.

Do you have the right ingredients*? (Requirements)

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree; or 5+ years experience and a PhD; or equivalent experience
• 7+ years of experience in a risk and/or enterprise risk management role at a technology (FinTech preferred) company designing and implementing enterprise risk and compliance frameworks and programs.
• 3+ years of experience managing, leading, or developing disaster recovery or resiliency programs. 
• Familiarity with laws and regulations related to software, payments, payroll, credit, consumer, etc.
• Demonstrated ability to develop innovative solutions, influence stakeholders, effectively communicate change initiatives, and foster their adoption.
• Ability to partner and collaborate with senior leadership across functions to enhance programs and design effective processes.
• Strong organizational skills with a focus on accuracy and the ability to manage and meet firm deadlines.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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