Menlo Ventures
Senior Manager of Growth and Partner Operations
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*This opportunity is with Colla Health, a portfolio company of Menlo Ventures.
About Colla Health
Our vision is to improve the quality of life of people with cancer. Today, we provide behavioral health care to the 17 million cancer patients in the US as an extension of their medical treatment. We have a world-class team of clinicians, technologists, and healthcare operations builders passionate about partnering with cancer centers to deliver supportive care to their patients.
Role Overview
Colla Health is seeking a Sr. Manager of Growth and Partner Operations to own, improve, and innovate on how we partner with cancer centers to drive patient growth. This person will report to the Co-Founder and COO and serve as a core member of the leadership of our fast-growing, mission-driven, innovative business, and will have the unique opportunity to impact the long-term strategy and culture of the organization as an early team member.
Key Responsibilities
- Partner Implementation and Success
- Build trust, credibility, and relationships with key practice partner stakeholders
- Design and implement workflows that set up each partnership for success and that drives referrals and enrollment into Colla Health services
- Establish and manage a cadence of partner success touchpoints with practice partners to drive continuous improvement, learning, and growth of each partnership
- Codify and systematize implementation and partner success plans to dozens of practices and hundreds of oncologists over the next two years
- Coordinate with key Colla Health stakeholders, including Product, Engineering, and Clinical Operations, to ensure alignment and awareness of practice operations
- Be the expert in partner pain points, priorities, and needs to inform expansion of Colla Health products and services
- Outreach and Enrollment
- Lead and manage our outreach and enrollment team to drive performance and engagement of a team of empathetic, metric-driven outreach specialists
- Define key outreach KPIs and manage the team to drive continuous improvement against KPIs
- Partner with Product, Engineering, and Clinical Operations to increase the size of the leads funnel, conversion of leads, and efficiency of our outreach and enrollment operation
- Own insurance eligibility and navigation information by practice to provide clarity for onboarding patients
- Strategic Projects
- Partner with the co-founders on key strategic projects to identify, design, and implement growth opportunities with practice partners
Qualifications
- 5+ years of experience in account management / partner success across healthcare operations
- Demonstrated ability to build trust and relationships with practice administrators and medical personnel
- Effective manager of people that drives performance and engagement
- Scrappy, curious and action-oriented
- Data-driven, organized and focused on daily, continuous improvement
- Expertise in oncology, mental health and/or outreach & engagement preferred
Compensation and Benefits
- Base Salary $110,000 - $150,000 per year based on experience
- Equity
- Health, Dental, Vision benefits
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