Senior Manager, L&D Delivery and Ops

As a Program Delivery and Operations Manager within our L&OD team, you will play a pivotal role in orchestrating the seamless execution of learning programs across the organization. Your responsibilities will encompass strategic planning, operational oversight, and continuous improvement of L&D initiatives. By leading a team of program managers and collaborating cross-functionally, you will ensure learning solutions are delivered efficiently, effectively, and in alignment with organizational goals. This role offers the opportunity to influence the professional growth of employees company-wide.

• Manage and develop a team of L&D Program Managers, providing strategic guidance, coaching, and performance support.
• Oversee the end-to-end delivery of all learning programs, ensuring they meet quality standards, timelines, and budget constraints.
• Develop and implement standardized processes and tools to enhance the efficiency and scalability of learning operations.
• Partner with HR, department leaders, and external vendors to align learning initiatives with business objectives.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of learning programs and identify areas for improvement.
• Administer learning management systems (LMS) and other digital tools to support program delivery and tracking.
• Oversee the L&D innovation process and AI-enabled learning initiatives. 

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field or equivalent experience.
• At least 7 years of relevant professional experience, with at least 3+ years of people management or program leadership experience, particularly in roles that include managing through others.
• Demonstrated ability to manage multiple projects and lead others in delivery and execution.
• Experience with LMS platforms (e.g., Workday Learning, Cornerstone) and data analytics tools.
• Excellent verbal and written communication abilities, with a knack for presenting complex information clearly.
• Strong analytical skills to interpret data and make informed decisions.
• Meticulous attention to detail to ensure accuracy in program execution and reporting.
• Experience integrating AI tools or automation into workflows to enhance efficiency, personalization, or insight generation in L&D or operational contexts.
• Proven success applying product management approaches to program design or delivery, with a focus on driving learner outcomes and operational excellence.
• Comfort with design thinking principles to co-create, test, and refine learner-centric experiences in fast-moving, data-informed environments.

• Master's degree in Organizational Development, Instructional Design, or a related discipline.
• Project Management Professional (PMP), Certified Professional in Learning and Performance (CPLP), or similar credentials.
• Proven experience in leading change management initiatives within L&D contexts.