Lead complex, client-facing perioperative transformation engagements across the surgical continuum. Manage program structures, schedules, budgets, risks, and stakeholder relationships; drive business development, coach teams, and deliver clinical process improvements across inpatient, outpatient, and ASC settings.
Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success.
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.
We're ready to start generating your future today.
JOB SUMMARY:
The Senior Manager is a client-facing role that leads complex business and technical engagements that help our clients solve their toughest business challenges. Senior Managers manage highly complex programs with multiple workstreams and impacts. In addition to high-quality delivery, the Senior Manager actively contributes to business development, provides quality oversight, and supports others’ professional development and career progression. Senior Managers may be staffed as a leader for one or more team-based engagements, but can also function as high-level individual contributors.
RESPONSIBILITIES:
- Contributes to the development of the Service Line
- Guides strategic and tactical decision making at an engagement level
- In collaboration with Client Leaders, Project Leads, and Engagement leaders,operates as a client’s adviser and partner through all phases of an engagement; operates effectively at the highest levels of our clients
- Adapts program application and execution to different client situations
- Leads and manages the strategic and tactical elements of the full lifecycle of complex, cross-functional initiatives and drives decision-making throughout the process to move the work forward
- Develops and manages complex program structures, schedules, budgets, resource plans, and other key project deliverables
- Identifies potential risks, develops mitigation strategies and recommends key decisions for complex program
- Delivers quality oversight of engagements and provides informal and formal development feedback to associates on their engagement
- Builds strong partnerships through effective collaboration with client and internal stakeholders
- Develops deep knowledge of firm and client businesses. Builds and maintains professional network with clients, partners, and stakeholders
- Collaborates with Client Leads to drive extensions, and new business opportunities by identifying (extension, expansion, adjacent) opportunities, architecting solutions and contributing technical subject matter expertise. Often focuses on deal architecture and closure
- Supports proposal development, including writing technical sections, defining project scope and estimating project effort. Develops and leverages tools and practices that bring Service Line expertise to the sales cycle in rapid and repeatable ways
- May be expected to serve as a 1:1 Coach
- Collaborates with Project Officers and engagement leaders to provide feedback to their 1:1 Team Members
- Designs, coaches, and drives the success of team and Team Members
- Coaches and mentors others in developing new skills and growing their careers
- Delegates effectively to create leverage and opportunities for the team to grow and develop on the job, including core delivery and business development skills
- Consistently demonstrates and lives Point B values
- Builds and maintains technical knowledge and expertise of one or more capabilities
- Demonstrates thought leadership internally and externally (e.g., publishing, speaking at conferences, leading webinars)
- Stays current in domain area trends; conducts benchmarking and research; understands best practices and changes (i.e. laws, regulations, etc.)
- Other duties as assigned
Decision Making and Influence
Client Service Delivery
Business Development
Leadership
Intellectual Capital
REQUIRED QUALIFICATIONS:
- B.A. or B.S. degree required
- 10+ years of experience
- Ability to work on-site as requested
- Ability to work remotely
- Ability to travel up to 80%
- Ability to work non-standard work hours as necessary
DESIRED QUALIFICATIONS:
- MBA desired
- Proven ability to lead complex engagements
- Experience coaching or mentoring others on day-to-day development and career progression
- Experience serving as an advisor to senior business leaders
- Consulting experience
- Cross-industry experience highly desired, or deep experience in a strategic industry
- Experience with technology, systems implementation, PMO, operations, and/or process improvement desired
JOB SPECIFIC QUALIFICATIONS
- B.A. or B.S. degree required; preference in engineering, healthcare administration or clinical/nursing
- Provides comprehensive perioperative services experience across inpatient, outpatient, and ambulatory surgical center settings, encompassing the full surgical continuum from pre-op to post-acute care
- Experience analyzing, designing, and implementing process improvements in clinical environments to increase efficiency, enhance productivity, reduce cost, and mitigate operational risk
- Experience with multiple hospital operations leadership roles
- Preferred direct perioperative and/or ambulatory surgical center leadership role
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
WHAT MAKES POINT B DIFFERENT?
We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.
Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.
Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity.
Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.
Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [email protected] or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.
Legal Information for Job Seekers can be accessed on our Careers Website.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Point B Seattle, Washington, USA Office
1420 5th Avenue, Seattle, WA, United States, 98101
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