Senior Manager, Product Management

Our Sr. Manager of Product Management is a strategic leader responsible for defining product vision, driving business outcomes, and translating market needs into scalable Computer-Aided Dispatch (CAD) solutions. This role will identify new and expanded market opportunities in the Public Sector space, show ownership of requirements definition and design of products/solutions that meet demonstrated market needs, handle project management of creation and delivery of products/solutions, coordinate with development, quality assurance, business leaders and other stakeholders, and drive a product roadmap that sets CentralSquare up for success in the market. This role must have a passion for technology, experience leveraging AI tools to drive results, designing innovative new products and solutions, and a love for hands-on agile-style project management.

Job Duties Include:

· Lead a team of product management professionals in the development of both strategic and tactical deliverables.

· Manage team of Product Managers, budget, and associated resources.

· Assist in the assignment and management of a large cross-functional team to deliver product development results, leading through influence and by example

· Develop and manage product line strategy and execution.

· Create product roadmap to support our business strategy, leverage strong process and project management abilities to envision, manage product lifecycle from idea inception, support go-to-market plans, and lead with a customer first mindset.

· Become an expert within CentralSquare on the Public-Sector market segment, current and future.

· Leverage AI tools to accelerate product management deliverables and customer outcomes

· Provide SaaS thought leadership and direction as new SaaS applications are created and for the re-engineering of existing capabilities.

· Develop the requirements for highly differentiated Public-Sector solutions, products, and/or services, including strategy definition, requirements analysis, and delineation of the market opportunity.

· Provide timely and effective reports of product performance for development and product release plans.

· Collaborate with team to get feedback from the field on new feature requirements and enhancements in efforts to drive product utilization.

· Conduct market research, monitor competitive activity, and identify customer targets and their needs.

· Apply learnings to current products and in ideation sessions for the development of new products or solutions.

· Participate in sales, business development, and existing customer calls or meetings as appropriate to hear and understand first-hand the needs and requirements of prospects and customers.

· Ensure product development processes adhere to Agile (or similar) principles and align with company resource planning and allocation efforts.

· Articulate new product features and benefits to internal groups, including marketing and sales.

· Stewardship of products from concept to launch.

· Manage the P&L of the product line and demonstrated success in expanding into adjacencies.

· Performs all other duties as assigned.

Requirements:

· Master’s in Business or Computer Science preferred (or equivalent experience)

· 5+ years of software Product Management experience

· Previous experience managing a team of Product Managers (Public Safety products or industry experience preferred)

· Pragmatic Product Management Certified is a plus

· Strong background leveraging and incorporating AI tools to optimize internal workflows and improve customer outcomes

· Demonstrate a deep understanding of successfully planning and launching customer-facing AI solutions

· Hands on design experience with enterprise B2B applications for both technical and business users

· Experience defining technical product features from inception to execution

· Passion for and ability to understand customer needs and deliver great solutions.

· A track-record for building software that is both efficient and effective with exceptional user experience

· Excellent strategic thinking and prioritization skills

· Ability to create a winning roadmap to achieve business goals while making difficult trade-off decisions

· Demonstrable organizational and project management skills are required

· Must be able to know how to do research, mine data, and apply strategic thinking to executive-level pitches and presentations

· Strong analytical, verbal, written communications, and presentation skills required

· Experience with defining, designing, implementing, and managing various product management and development methodologies; including using AI tools for delivery.

· Thorough understanding of PM skills, processes, best practices, and possesses the ability to teach others

· SaaS experience is preferred

CentralSquare Technologies: Where Mission Meets Innovation

CentralSquare Technologies is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that is inclusive, respectful, and free from discrimination—where all individuals are valued, supported, and provided equal opportunity to succeed.

We place a strong emphasis on supporting military veterans and their spouses and recognize the leadership, discipline, resilience, and mission-oriented mindset they bring to the workforce. The skills developed through military service—such as accountability, teamwork, adaptability, and the ability to perform under pressure—are highly valued at CentralSquare and directly contribute to our success.

In addition to our commitment to veterans, CentralSquare Technologies welcomes and encourages applicants from all backgrounds. We are committed to equal employment opportunity for all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our employees reflect a wide range of experiences, perspectives, and identities, and this diversity strengthens our ability to innovate and serve the public sector, whether through our public safety or public administration businesses. Through our technology, we support public servants and the communities they serve, and we believe our workforce should reflect those communities as well.

If you are seeking an opportunity to contribute to meaningful work that impacts communities nationwide—whether continuing a legacy of service or beginning a new chapter—CentralSquare Technologies invites you to apply.

Your next mission starts here.