Senior Manager, RFID Standards Program - HYBRID

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business, merchandising, technology, and operations to deliver step changes in our results. Come join our newly formed  Enterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations.  
 

As the Senior Manager, RFID Standards Program on the Enterprise Operations team, you would be responsible for developing, implementing, and maintaining RFID program standards across Nordstrom, ensuring data consistency and interoperability, and driving adoption of best practices. The Senior Manager is part of a key team of professionals managing the RFID program that delivers significant business value to Nordstrom and its customers. This role partners with cross-functional teams to develop, design, build and launch business solutions that support item-level serialization via RFID. As this technology evolves, the Senior Manager will develop strategies to evolve how we enable item-level serialization to support specific business capabilities, including item level accuracy and Shrink reduction. In this role, you oversee the strategy for RFID and serialization standards, work with Brands to support their understanding of requirements, partner with Supplier Operations to drive compliance and support a high level of adoption for tagging that meets our current and future business needs. To do this, you will develop partnerships with industry experts, vendors and other retailers to develop an understanding of evolving serialization technology, use cases and standards that can benefit Nordstrom.
This role requires driving concurrent program activities across multiple projects with detailed attention to program strategy, project collaboration, and program implementation while ensuring all partner teams understand how to work together and coordinate efforts toward the larger goal. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement.  You will shape and influence strategies, driving executional clarity (why, when, how and who), create alignment and prioritization that considers value unlock, timing, sequencing and impact, and coordinating across multiple stakeholder groups. 

A Day in the Life...

• Responsible for leading and developing program team  

• Research and identify relevant RFID tagging standards – current and future (e.g., GS1, EPC, etc.). 

• Develop and document RFID tagging strategies, standards and procedures tailored to the organization's evolving needs. 

• Ensure consistent application of standards across different departments and locations. 

• Work with stakeholders to gain buy-in and support for RFID tagging initiatives. 

• Ensure data accuracy and consistency in RFID tags and systems. 

• Promote interoperability between different RFID systems and data sources. 

• Monitor and address data quality issues and discrepancies. 

• Develop and support merchandise vendor education on RFID tagging standards and procedures. 

• Provide ongoing support and guidance to users. 

• Monitor and evaluate the effectiveness of RFID tagging initiatives. 

• Identify opportunities to improve RFID tagging processes and workflows. 

• Stay up to date with the latest RFID technologies and standards. 

• Develop strategies to evolve how we enable item-level serialization to support specific business capabilities 

• Collaborate with cross-functional teams to develop, implement and continuously improve serialization processes and outcomes. 

• Manage RFID tagging projects, including planning, execution, and monitoring. 

• Develop and track project budgets and timelines. 

• Ensure projects are delivered on time and within budget.  

You own this if you have... 

• Experience with supporting an RFID program and a strong understanding of RFID technology, standards, and best practices, along with knowledge of relevant regulations and industry standards. 
• Excellent communication, interpersonal, and training skills. 
• ​Bachelor’s degree in quantitative field such as Science, Mathematics, Statistics, or equivalent combination of experience and education; Master’s degree preferred
• 10+ years of experience in strategic and/or enterprise program management in dynamic, high-scale environments.  
• Adept at prioritizing and planning multi-stakeholder initiatives, providing direction when needed and removing obstacles to get work done – connects the dots between projects and initiatives to maximize resources and output 
• Demonstrated ability to create effective relationships, influence, and collaboration with business partners and vendors. 
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; Adaptive and flexible, can anticipate and adapt to new situations and changing demands and respond proactively to enhance financial performance 
• Strong business acumen with exceptional strategic thinking, analytical, and program management skills