Senior Manager, Risk Strategy & Analytics

About the Team

At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms. In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention.

The ideal candidate for the Senior Manager, Risk Strategy and Analytics position will be based in PST or able to fully work in PST. 

In this role you will: 

• Manage a team of fraud investigators and fraud business analysts who will use queries to detect and prevent fraud and abuse, identify and report fraud trends, create and review fraud rules and processes, and make recommendations for fraud strategies.
• Lead the management and maintenance of the fraud and abuse risk strategy, including the identification, creation, and review of fraud rules and processes.
• Conduct regular reviews of fraud rules and risk strategy performance, making adjustments to optimize efficiency and effectiveness.
• Collaborate in the development of fraud detection tools, models, and procedures to enhance the ability to identify fraud and abuse activity and minimize losses.
• Develop and maintain detailed reports on fraud and abuse review rates, chargeback processing, and system performance for internal and executive-level reporting.
• Partner with product managers, data scientists and engineers to design and implement long-term fraud prevention and abuse mitigation strategies.
• Work closely with the fraud strategy teams to implement preventive measures that mitigate risk while driving process improvements.
• Lead or contribute to special projects aimed at reducing fraud and abuse related losses, ensuring a balance with maintaining a positive customer experience.
• Analyze fraud transactions, abuse activity and chargebacks to identify trends and communicate findings, shaping fraud and risk strategy and executive-level reporting.
• Foster strong relationships with internal teams and external stakeholders, including third-party fraud solution providers, payment processors and merchant fraud teams.
• Adapt to evolving business needs, maintaining flexibility and a positive attitude in the face of changing responsibilities.
• Availability to work weekends and non-traditional shifts as required by business needs.

We are looking for: 

• 8-10 years of experience in e-commerce fraud and payments environment.
• Advanced SQL knowledge and some programming language required.
• Experience managing a team strongly preferred.
• Working knowledge of Customer Service and valuing the customer experience.
• Strong attention to detail with consistent accuracy.
• The ability to follow stringent processes and regulations.
• Must have the ability to meet critical deadlines in a fast paced environment.
• Excellent communication skills, both verbal and written.
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas.
• Must be highly organized.
• Ability to think analytically and make accurate decisions.
• Must be able to work within a team environment and be a team player.
• Strong proficiency working with web browsers and web based tools.