Senior Manager, Sales Operations

Position Summary:

MacroHealth is seeking a highly analytical, strategic, and results-driven Senior Manager, Sales Operations to optimize our sales processes, drive efficiency, and support scalable revenue growth. This hands-on role will oversee sales data analytics, forecasting, CRM management, and cross-functional collaboration to enhance overall sales performance. The ideal candidate is not only an expert in sales operations but also a clear communicator who can distill complexity into clarity for diverse audiences.

We are looking for a proactive leader with a proven record of aligning sales operations with broader business strategy. This person must also bring a forward-thinking mindset and the ability to eventually manage Customer Acquisition Cost (CAC), Customer Lifetime Value (LTV), revenue forecasting, and a growing team within Revenue Operations.

Key Relationships:  Sales Leadership, Sales Team, Marketing, Finance, Legal, IT, Customer Success

Key Accountabilities:  

• Strategic Alignment: Ensure sales operations initiatives are aligned with company-wide goals and growth strategies. Translate strategic priorities into operational execution.
• Sales Process Optimization: Design, implement, and refine sales processes and workflows to improve efficiency, effectiveness, and scalability.
• Data Management & Analytics: Own sales data accuracy, generate actionable insights, and provide leadership with key performance metrics.
• Forecasting & Pipeline Management: Develop and maintain accurate sales forecasts. Collaborate with sales leadership to track pipeline health and improve forecast accuracy over time.
• CRM Administration: Manage Salesforce (or equivalent CRM), ensuring optimal usage, system hygiene, and continuous improvement.
• Sales Enablement: Equip sales teams with training, tools, and best practices to improve productivity and performance.
• Cross-Functional Collaboration: Work with Finance on quota and compensation planning, align with Marketing on lead management, and partner with IT on system integrations.
• Performance Reporting: Create and distribute executive-level dashboards and reports to track sales KPIs, trends, and performance insights.
• Process Automation & Tools: Identify and implement automation and tech stack improvements to streamline operations.
• Compliance & Governance: Enforce sales policies, approval workflows, and deal desk procedures.
• Revenue Operations Leadership:  Develop frameworks to manage CAC, LTV, and revenue forecasting, with a long-term goal of overseeing broader revenue operations. 

Knowledge, Skills and Abilities:  

• Strong strategic thinking with a demonstrated ability to align sales operations to business objectives.
• Ability to distill complex data and operational details into clear, compelling narratives for leadership and stakeholders.
• Proven experience in sales operations leadership, process design, and performance optimization.
• Expertise in Salesforce and sales tech stacks; ability to lead CRM-related projects and enhancements.
• Highly analytical with experience in data modeling, forecasting, and revenue performance tracking.
• Proactive problem-solver who takes initiative to identify and act on opportunities.
• Strong communication, team management, and interpersonal skills.
• Experience building and leading high-performing sales ops or revenue ops teams.
• Familiarity with financial and performance metrics such as CAC, LTV, and ARR. 

Education and Experience:  

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 8+ years in sales operations, revenue operations, or sales analytics roles.
• Demonstrated experience aligning sales operations with company strategy.
• Hands-on experience with Salesforce CRM, pipeline management, and sales forecasting.
• SaaS or healthcare industry experience preferred.
• Advanced Excel or proficiency in SQL or BI tools (e.g., Tableau, Looker) is a plus.

Location: Remote anywhere within the US (Must be located in the US)

Core Values:

One Team:  

Act as one team with fellow MacroMates and customers  

Value humility, low ego, and collaboration  

Maintain an All for One, One for All attitude

Deliver on Promises:  

Do the right thing  

Do what you say you will do  

Work with a sense of urgency and transparency

Macro Thinking:   

Challenge yourself and others to think boldly, bigger, and into the future  

Lead with a Growth Mindset  

Act as a thought leader for the healthcare industry 

MacroHealth is an equal opportunity employer.