Senior Manager Service Management Operations

Essential Responsibilities

• Develop and implement strategies to optimize technical operations, improve efficiency, and enhance service delivery
• Collaborate with cross-functional teams to track open audit items
• Drive the execution of technical process documentation and asset tracking
• Identify opportunities for process improvement and innovation within technical operations
• Establish and maintain relationships with key stakeholders, both internal and external
• Manage vendor relationships and contracts related to technical services and solutions
• Ensure compliance with industry standards, regulations, and best practices
• Provide technical expertise and guidance to resolve complex issues and challenges
• Prepare and present metrics on technical operations performance and initiatives to senior leadership
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem resolution decisions

Education & Years of Experience

• Minimum - 4 Year Bachelors Degree in Computer Science, Project Management or Related
• Minimum - 8 Years of Technical Operations, Technical Systems, Infrastructure, Emerging Technologies or related
• Preferred - 4 Years of People Management

In Lieu of Education

• 12 Years of Technical Systems, Infrastructure, Emerging Technologies including People Management

License/Certifications/Training

• Preferred: ITIL certification
• Preferred: PMP certification

Compensation & Benefits: 

Typical hiring range:‏‏‎ ‎ $119,400.00 to $204,600.00‎ Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.  

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: 

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. 

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.