Senior Manager, Strategic Accounts

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Strategic Accounts.

About the job

This position is needed to help manage Twilio’s largest and most critical ISV accounts. 

Twilio ISVs represent some of the biggest opportunities for growth in our business, and they are also some of the most complicated relationships to manage. In order to be successful, we must truly be an extension of their business, and that requires deep knowledge in Messaging, Voice &/or Email technology, operational excellence to drive projects and programs and a level of technical depth beyond the average sales leader. 

Responsibilities

In this role, you’ll:

• Manage a team of 5-8 exceptionally talented Account Executives
• Responsible for revenue and growth profit of the book of business (>$300million in revenue)
• Operationalize our GTM motion for efficiency and effectiveness 
• Create GTM and technical playbooks help protect revenue and also capture all new opportunity
• Work closely with cross-functional teams to drive the above initiatives 
• Be the “go-to” and problem solver for the nuanced issues that arise in telco

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ years of experience in Sales
• 3+ years of experience as a Sales Leader
• 3+ years of experience in the telco industry (sms/voice aggregator or telco)
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing forecasts and financial models 
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to ISVs
• Bachelor’s Degree or equivalent years of experience

Desired:

• Masters Degree is preferred 

Location

1. This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until March 16, 2026, but may change based on business needs.