Senior Manager, Business Operations (Claims)

About the Team & Role:

• As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.
• As a Senior Manager on our Claims Operations team, you will play an integral role in the success of our Insurance platform at Headway. You’ll be tasked with disambiguating complex problems, designing and implementing creative, data-driven solutions, and maintaining the systems that support Headway’s day-to-day operations and allow us to offer care to those who need it. As part of your fulfillment of these tasks, you will work cross-functionally with engineering, product, and data to build the processes and products that allow Headway to succeed as a business, and you’ll collaborate with various teams across Headway on the implementation and iteration of scalable systems. The ideal candidate will have previous experience driving outcomes within a complex problem space, partnering with Product and Engineering teams, creating efficient and scalable processes, and leveraging data to assess team success. Additionally, this person should be passionate about working within a fast-paced, growing, and innovative environment.

You Will:

• Ensure the operational excellence and scalability of the processes that support our Claims platform.
• Design and build foundations for new 0-1 initiatives within the Operations function.
• Collaborate cross-functionally with Product, Engineering, and other cross-functional processes to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
• Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
• Build and manage a growing team to achieve these objectives.

You’d be a great fit if you…

• Have 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
• Use data as your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
• Thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
• Are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
• Are a collaborator who proactively partners across teams while holding teams accountable for business results.
• Seek an environment that fosters individual growth through open-feedback and high-autonomy.
• Are a team builder that is passionate about growing and developing a team.
• Are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare

Compensation and Benefits:

The expected base pay range for this position is $146,200 - $215,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development