Senior Manager, System Operations

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io. 

Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io. 

The Role 

Outreach.io  is a leader in sales engagement software and one of the fastest-growing technology companies. Outreach is looking for a strategic, deeply technical and results-oriented Systems Operations Leader to join the GTM Strategy and Operations team. 

The Senior Manager of Systems Operations will own the strategy, administration, team and scaling of our GTM tech stack. You will be responsible for leading your team through developing and executing a robust systems roadmap that aligns with company strategic priorities, enhances operational efficiency, and drives revenue growth at scale. This is a high-impact, high-autonomy role for a creative problem-solver and technical leader, on a fast-paced team that values execution and growth!  

Location: We’re looking to hire this role hybrid in Seattle or Atlanta. #LI-Hybrid 

Your Daily Adventures Will Include

• Build and drive a scalable GTM systems roadmap that aligns with business goals—integrating seamlessly with existing platforms (Salesforce, Outreach, etc). 
• Design and implement system solutions and workflows that align with business goals, focusing on automation, data integrity, and scalability— leveraging a team of internal and external Admins and Architects. 
• Effectively partner with stakeholders across Sales, Marketing, Customer Success/Support and Operations to define business requirements, design system enhancements, and implement impactful solutions. 
• Evaluate, implement, and maintain GTM technology solutions, focusing on seller productivity, operational efficiency, and scalability while maintaining robust security controls and permissions. 
• Establish and enforce best practices for system design, Salesforce governance, documentation, and data integrity, ensuring accurate and consistent data across platforms. 
• Provide strategic direction, mentorship, and coaching to a high-performing team of system operations professionals, fostering a culture of innovation, collaboration, and continuous improvement to ensure alignment with organizational goals and objectives. 
• Oversee complex projects, continuously assess emerging technologies, and implement solutions to enhance GTM workflows, analytics, reporting, and tool adoption. 

Our Vision Of You

• 8+ years of experience building and owning GTM operations and systems. Experience in technical SaaS offering is strongly preferred, and experience with product-led growth motions is a plus. 
• Leadership Experience: Proven Experience in leading or managing teams, preferably in a rev ops organization.  Leading, mentoring and developing a high performing team through effective communication, team management and interpersonal skills 
• Expert proficiency in Salesforce architecture and hands-on GTM engineering skills, with experience managing complex systems and implementations. 
• Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, UserGems, and Linked in. 
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams and proven success in influencing stakeholders, attention to detail & an exceptional sense of ownership. 
• Excellent ability to hire, develop talent, and lead high-performing teams. 
• Comfortable with ambiguity—able to spot opportunities, prioritize effectively, and deliver scalable solutions while balancing short-term needs with long-term. 

The annual base salary range for this role is $134,000 - $160,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. 

#LI-SC1

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.