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Professional Services • Financial Services
This role involves designing and developing solutions in Microsoft Dynamics 365, mentoring junior developers, and collaborating with stakeholders to deliver enterprise applications.
Top Skills:
.NetAzureAzure FunctionsAzure Logic AppsC#DataverseJavaScriptMicrosoft Dynamics 365Power AutomatePower BIPower PlatformRest ApiTypescript
Cloud • Information Technology • Security • Software • Cybersecurity
Develop instructor-led and interactive eLearning, labs, assessments, and PPT decks by translating SME workflows into task-based training. Build and validate hands-on product labs and create engaging, modular course content mapped to learning objectives.
Top Skills:
Adobe CaptivateAdobe RiseAdobe StorylineAi ToolsArticulatePowerPointZscaler
Cloud • Information Technology • Security • Software • Cybersecurity
The Principal Technical Engagement Manager drives technical adoption of solutions, resolves challenges, and enhances customer satisfaction through strategic leadership and partnership in China.
Top Skills:
Advanced NetworkingComplianceCross-Border ConnectivityEdge ComputingHybrid CloudIcp ComplianceLocal Cloud EcosystemsNetwork IntegrationPerformance OptimizationSaseTraffic AccelerationZtna
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
We are seeking a highly experienced Senior Microsoft Dynamics 365 Engineer to join our enterprise managed services practice. This critical role focuses on providing advanced production support, incident resolution, and proactive stability improvements for global Microsoft Dynamics 365 Finance & Operations (F&O) implementations.
The successful candidate will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments.
Responsibilities
- Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
- Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
- Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
- Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
- Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
- Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
- Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
- Author detailed post-mortem reports and implement preventive measures to reduce recurrence
- Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
- Provide technical guidance and mentorship to mid-level support engineers
- Participate in a structured on-call rotation with premium compensation
Qualifications
- 8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
- Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command
- Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration
- Strong command of SQL Server performance tuning and query optimization in Azure SQL environments
- Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments
- Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services
- Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
- Experience building and deploying solutions using Azure DevOps pipelines and ALM practices
- Relevant Microsoft certifications strongly preferred: (e.g., MB-500, MB-700, MB-920)
- Exceptional analytical, problem-solving, and communication skills
- Ability to remain calm and methodical under pressure during major incidents
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
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Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
