This position is Remote and can be located anywhere in the United States.
You will be working Monday-Friday from 10am-7pm ET, with a rotating on-call schedule through a 6-person team (each engineer taking one week at a time).
Are you resourceful when faced with something unfamiliar? Do you work well under pressure and enjoy solving technical puzzles? Are you customer-oriented and committed to solving issues thoroughly? Do you collaborate effectively and help teammates level up? Are you comfortable with ambiguity and learn fast?
At Service Express, we’re passionate about creating technology solutions that keep our customers’ businesses moving forward. As we continue to grow, we’re looking for a Senior Network Services Engineer who is excited to tackle unique challenges, collaborate with an expert team, and continuously expand their technical knowledge.
You’ll work alongside a tight-knit team of skilled engineers, providing advanced technical support, troubleshooting complex network issues, and delivering outstanding service to thousands of customers – each with their own unique setup.
What You’ll Be Doing:
As a level 3 support engineer, you’ll serve as a key escalation point for challenging tickets passed from Level 2 and troubleshoot high-level issues that impact our customer’s networks. You’ll also:
- Provide expert remote support for Cisco and Juniper-based environments
- Collaborate with cross-functional teams to solve complex customer issues
- Contribute to product support evaluations and assist in professional service projects
- Proactively learn and adapt as new platforms, tools, and challenges arise
- Share knowledge and support team learning efforts
What You Bring to the Table:
We’re looking for someone who is both technically sharp and a collaborative problem solver:
- 3-5 years of experience working with enterprise networking gear
- Proven expertise with Cisco (Nexus, Catalyst, Meraki, ASA) and Juniper (EX, QFX, MX)
- Certifications required: Cisco CCNP/CCIE (R&S), CCNP Security/Wireless, and Juniper JNCIP-ENT
- Strong understanding of TCP/IP, BGP, OSPF, IPsec, SSL VPN, and related technologies
- Expertise configuring and troubleshooting VLAN, VTP, RTSP, Ether Channel, Inter-VLAN routing, HSRP, VRRP, Port Security, 802.1x, ACL, Policy-Map
- Hands-on experience troubleshooting Layer 2/3 network issues
- Familiarity with tools like Wireshark and other packet analyzers
- A growth mindset and desire to continuously upskill
- Excellent communication and documentation skills
What We Offer You:
- Opportunities for personal growth and career advancement
- Paid volunteer hours and a day off for your birthday
- Comprehensive health insurance options starting on your first day
- 50% reimbursement for your health club membership
- 401(k) company match to help you plan for the future
- $55-$67.50/hour based on experience
#LI-REMOTE
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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