Senior Office Administrator

The Team: 

The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events.

As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our  Easton office,  ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike. 

How you’ll make an impact

• Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
• Oversee daily operations including front desk coverage, facilities coordination, and vendor management to ensure a safe, efficient, and well-maintained workplace.
• Manage pantry, catering, and supply programs, ensuring consistent quality and anticipating employee needs.
• Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.
• Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
• Maintain and refine office processes and documentation, driving consistency across Columbus and other Upstart offices.

Minimum Qualifications 

• 3+ years of experience as an executive assistant or in administration, office management, event planning, or a similar field.
• Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.
• Confident, positive demeanor and ability to communicate professionally across all levels of the organization.
• Experienced knowledge of Google Suite.

Preferred Qualifications

• Experience working in tech or high-growth environments.
• Familiarity with office openings, facilities coordination, or vendor management.
• Skilled in event coordination and catering logistics.
• Ability to identify and implement process improvements in office operations.
• Strong interpersonal and problem-solving skills with a focus on service and efficiency.

Position location This role is available in the following locations: Columbus, Ohio

Time zone requirements The team operates on the East coast time zones.

In-Office requirements: You will be required to work from our Easton (Columbus) office 5 days per week.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices