Senior Onboarding Manager

THE OPPORTUNITY:
This existing vacancy is open to candidates that reside in the United States and Canada.
At VelocityEHS we are very customer focused. As a Senior Onboarding Manager, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's new clients. Your goal is to help customers efficiently realize the value of their new software,
maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with account executives,
account managers, and CX teams. A strong focus on customer lifetime value, project management, and process will be core to success in this role.
Primary Duties and Responsibilities

• Empathy and ability to identify with customer's mindset
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
• Become an expert in a range of VelocityEHS products and solutions
• Successfully mentor and coach customers as they go through the onboarding process
• Manage setup of software for multiple products for customers going through the onboarding process
• Serve as the primary point of contact for VelocityEHS's newest clients, owning the onboarding phase of the customer lifecycle
• Effectively onboard new/expansion customers
• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
• Manage setup of all software products/modules
• Actively lead Director level customer-facing communications (live, virtual, written)
• Effectively deliver engaging enablement training and workshops on a variety of product offerings
• Ability to independently coordinate relevant parties and solve complex customer issues
• Drive early adoption
• Evaluate onboarding effectiveness
• Document and track time to value metrics
• Participate in business analysis for system enhancements or modifications to the Product team
• Proactively anticipate outcomes, and strategize with customer best possible solution(s)
• Mentor others within same or less-tenured role
• Mentor interns
• Development and ownership of multiple internal processes
• Communicate requests for system enhancements or modifications to the Product team
• Facilitate resolution when a technical issue is encountered by working with VelocityEHS Customer Support
• Liaise with other teams across the company (e.g., Sales, Product, Marketing, etc.)
• Interview new hire candidates

Minimum Skills and Qualifications

• Bachelor's degree in relevant area or equivalent work experience
• 5+ years of experience in customer onboarding or related role within SaaS industry
• Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
• Strong written and verbal communication
• Strong decision-making and organizational
• Detail oriented and self-motivated
• Experience working independently, but can also be an effective team member
• Pro-active learner and open to constructive feedback
• Effectively manage customer expectations
• Active listening skills

Preferred Skills and Qualifications

• Additional languages a plus
• Familiarity with Salesforce, Workfront, or Gainsight
• Proficient in 6 Critical Skills Training
• Environmental, Health, and Safety background or experience

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!• Generous time off programs• Medical/dental coverage, retirement (with employer match)• Parental leave plans for all family types• Job shadowing programs and one-on-one coaching opportunities• Tuition reimbursement for continuing education, advanced degrees, and certifications• Remote-first and flexible work schedule to fit your family's needs• Monthly stipend to make your home office more comfortable, productive, and successful• Corporate wellness and personalized preventative mental health care programs• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is
between $82,000 and $101,150 USD (United States) or $80,700 and $99,650 CAD
(Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate's proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin,
religion, sex, sexual orientation, gender identity or expression, marital status, family status,
veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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