Senior Order Manager (d/f/m) 

Job Description Summary

The future is ours!

Job Description

As a Senior Order Manager, you will provide an enhanced level of responsibility and team support for smooth transactional execution between complex intercompany and third-party customers and respective suppliers as well as correct system set-up for intercompany and 3rd party supplies and demand review for third party customers.

Join us as a Founder of our ‘new’ Sandoz and Lek!  

Your key responsibilities: 

Your responsibilities include, but not limited to:

• Monitor and maintain correct system transactions related to order management processes and according to defined business cases, including the up-to-date order status.

• Provide guidance and assist assigned customers for returns, write-off’s, rebates, and credit/debit notes according to the established SOPs and guidelines and perform relevant system bookings in a timely manner taking into consideration month-end, quarter-end, and year-end financial timelines.

• Act as single point of contact for escalation issues for your assigned customers, influencing and connecting relevant stakeholders to speed up (system) issue resolution.

• Facilitate communication of intercompany customers and suppliers to guarantee a high level of customer service.

• Drive and maintain close relation and involve other functions (Life Cyle Management, Quality Assurance, Supply Chain, Finance, Artwork, Logistics) to ensure regulatory and quality compliant product supply.

• Strive for constant process and performance improvement by actively participating in cross-functional initiatives.

• Oversee day-to-day operations for specified business cases & drive best practice sharing for the team.

• Participate global projects, represent SC in the respective governance bodies.

• Ensure compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility.

• Support and implement new set-ups according to business need (e.g. distribution switches) & be a reference for the team for questions related to the operational business.

What you will bring to the role: 

• Minimum 5 years of experience in Supply Chain role or another relevant field.

• University degree in Supply Chain Management, Business Administration, Industrial Engineering or other relevant field.

• Fluent in written and spoken English.

• Knowledge of Microsoft Office & SAP.

You’ll receive: 

Employment at the most reputable employer in Slovenia offers Competitive salary, Annual bonus, Flexible working schedule, tailored to your needs, possibility to work from home, Pension scheme, Employee Recognition Scheme, Expanded program for the promotion of health in the field of physical, mental and social well-being (Energized for Life), Unlimited learning and development opportunities.  

Possible job locations: Slovenia (Ljubljana), Spain (Madrid).

We offer permanent contract with 6-month of probation period. You are kindly invited to submit your application in English language, including CV, by 09.04.2025

Why Sandoz? 

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!  

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. 

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! 

The future is ours to shape! 

Commitment to Diversity & Inclusion:  

Sandoz is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.  

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://talentnetwork.novartis.com/sandoztalentpool  

#Sandoz 

Skills Desired