Senior Payments GTM Operations Manager (Remote- US)

Essential Functions

• Re-imagining the end-to-end customer journey and the underlying GTM processes, in close collaboration with cross-functional partners.
• Experimenting with a range of actions (e.g. incentives) to drive payments adoption and usage, rapidly iterating based on results.
• Setting performance metrics for GTM efforts overall, specific programs / initiatives, and relevant cross-functional teams.
• Recommending optimizations for customer facing teams.
• Establishing close working relationships with cross-functional teams such as Product, Sales, Customer Success, Marketing and Analytics.
• Relying heavily on data and qualitative insights to guide programs / initiatives from opportunity identification through to impact measurement.
• Staying ahead of industry trends and the broader competitive landscape.

Minimum Requirements

• Experience working with Salesforce.
• Experience working with Power BI, Looker, and/or other BI tools.
• Experience working with Fintech, financial services, and scaling embedded financial services.
• Experience delivering products and services from 0-1.
• Deep understanding of payments and financial services business models, metrics, and growth strategies is highly desirable, particularly financial services for small businesses.
• Strong data-driven mindset—able to use analytics to measure impact, drive decision-making, and optimize performance.
• Exceptional communication and stakeholder management skills, with experience working cross-functionally with Sales, Marketing and Product.
• Demonstrated ability to design and implement scalable operational processes that enhance efficiency and ultimately drive growth.
• Passion for helping small businesses succeed through innovative financial solutions.
• A curious mind and a growth mindset. You are a scrappy learner who can quickly become an expert and build new capabilities.
• A proactive drive to solve problems. You are capable of bringing structure to ambiguous problems, corralling resources, and delivering results.
• A preference for working in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day.

Preferred Qualifications

• 5-10 years of experience in Payments GTM operations and/or strategy (preferably a mix of both).
• Stripe / Adyen experience also highly beneficial.

Working Environment/Physical Demands

• Remote work environment.
• Long-distance or air travel as needed – not to exceed 10 % travel.
• Activities require significant sitting at the office and work desks and in front of a computer monitor.

Total Rewards

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options