Senior Product Manager - Identity

Job Description:
Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere.
The Identity team ensures account creation and access are frictionless, flexible, and future proof. They develop adaptive, intelligent authentication systems that evolve with our customers. These systems link every part of the customer's journey at Chewy, including shopping and services.
Join Chewy as a Senior Product Manager - Identity where you will play a pivotal role in crafting our customer experience. This outstanding opportunity will allow you to lead the vision, roadmap, and delivery of user-focused account setup, login processes, and profile management experiences at Chewy. You will directly own how customers build accounts, sign-in, and maintain trusted access across every Chewy surface - from ecommerce and subscriptions to health plans, services, and partner experiences.
You will be responsible for driving the strategic direction, plan, and implementation of the customer-facing account registration, sign-in, and profile management experiences at Chewy. You will oversee how customers set up accounts, sign in, and preserve trusted access on every Chewy platform. Chewy platform. This covers online retail, recurring orders, health offerings, and partner interactions.
This high-impact chance to lead one of Chewy's key customer-facing product domains. Your role includes evolving and improving a high-scale service. You will also promote ongoing progress in a complex, cross-functional setting. You will ensure access experiences are straightforward, inviting, and secure. This builds customer trust and deepens their connection with Chewy.
What You'll Do:

• Own the end-to-end customer experience for account creation, sign-in, recovery, and ongoing account management across all Chewy surfaces.
• Develop customer flows that are intuitive, inclusive, and accessible while meeting high standards for security, privacy, and reliability.
• Reduce friction across the customer lifecycle - from guest to registered customer to services adopter - while preserving trust and safety.
• Use qualitative and quantitative customer insights to find opportunities to improve access, continuity, and confidence across Chewy experiences.
• Define and evolve the long-term product vision and strategy for identity, authentication, and account foundations.
• Balance near-term delivery with long-term platform health, scalability, and extensibility.
• Translate complex technical capabilities into clear, compelling narratives that align cross functional partners around priorities and trade-offs.
• Translate strategy and insights into clear product requirements, user stories, and documentation.
• Own and prioritize the product roadmap and backlog based on customer impact, risk, and business value.
• Establish success metrics and inspection mechanisms to evaluate platform adoption, reliability, and experience quality.
• Partner closely with engineering, security, and architecture teams to deliver resilient, compliant, and future-proof solutions.
• Proactively identify risks related to security, scale, performance, or dependency management and drive mitigation plans.
• Track post-launch outcomes and continuously iterate based on data, feedback, and evolving business needs.
• Work cross functionally with product, engineering, user experience, security, fraud, legal/compliance, data, and downstream platform and experience teams.
• Serve as a trusted partner and advisor to cross functional teams, ensuring identity and access decisions support cohesive, trustworthy customer journeys.
• Drive alignment across highly interdependent teams in an environment with ambiguity and competing priorities.

What You'll Need:

• 6+ years of professional experience in product management or an equivalent area.
• Bachelor's degree or equivalent experience in Computer Science, Engineering, Business, or related team.
• Proven experience owning products or platforms end-to-end from discovery through delivery and iteration.
• Strong ability to define strategy for platform or foundational systems, not just surface level features.
• Demonstrated success balancing customer experience, technical constraints, and long-term architectural considerations.
• Comfort operating at multiple levels: setting vision while diving into detailed requirements and trade-offs.
• Clear, effective communicator who can align diverse partners across teams and levels.
• Skilled at building trust, navigating healthy debate, and driving decisions in complex environments.
• Able to translate technical concepts into accessible narratives for non-technical audiences.
• Data informed decision maker with excellent judgment in ambiguous or high-risk problem spaces.
• Detail oriented while maintaining focus on outcomes and customer value.
• Comfortable prioritizing and delivering results in a fast paced, platform dependent ecosystem.

Bonus:

• Experience with identity, authentication, authorization, or account management systems.
• Familiarity with security, privacy, or compliance considerations in consumer-facing platforms.
• Experience delivering large-scale, customer facing identity or access experiences used by millions of users.
• Background in large-scale consumer or e-commerce environments.

Work Arrangement:

• Hub Locations: Bellevue, WA or Boston, MA
• Hybrid Model: 3+ days in hub location per week
• Remote: This role is NOT a remote role.

The base salary range for this role is $141,000 - $225,500.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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