Senior Product Manager - Consumer Experience

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As a Senior Product Manager at Stord, you will play a pivotal role in shaping how modern warehouses operate. You’ll partner with fulfillment teams, engineering, and GTM stakeholders to deliver solutions that improve critical operational metrics such as throughput, accuracy, and efficiency. Your work will span both internal initiatives that streamline operations and external-facing SaaS products that empower brands and 3PLs at scale.
We’re seeking a candidate with strong experience in e-commerce SaaS—ideally across revenue/conversion, retention, and post-purchase domains. In this role, you’ll own the full product lifecycle: analyzing customer needs and market dynamics, building and executing a product strategy and roadmap, and driving adoption through close collaboration across the organization. This is a high-visibility position with direct responsibility for a core product in Stord’s offering, giving you the opportunity to make a meaningful impact on our customers and business growth.

What You’ll Do

• Engage with Stord’s early adopters and broader customer base to uncover pain points, value drivers, and ideal product capabilities that inform and prioritize the roadmap.

• Build a deep understanding of the market landscape to identify differentiation opportunities, competitive advantages, and strategic levers to win.

• Define and own the product roadmap—scoping, capturing, and documenting clear requirements in partnership with engineering and design.

• Collaborate cross-functionally with engineering, design, GTM, and other stakeholders to deliver high-quality software quickly and successfully.

• Drive rapid iteration, adoption, and growth by ensuring products deliver measurable value to customers and the business.

• Create clear, scalable documentation to support customers, technical users, and internal teams in driving adoption and positive customer experiences.

• Continuously prioritize initiatives based on customer needs, company goals, market dynamics, and key KPIs.

• Leverage both quantitative and qualitative research to inform decisions and sharpen product strategy.

• Act as the champion of the customer, translating insights into innovative solutions.

• Help shape product processes and contribute to building a strong, collaborative product culture.

What You’ll Need

• High ownership mindset and self-starter attitude, with the ability to turn complex problems into actionable solutions.

• Experience taking ideas from concept to launch in a fast-paced, scrappy environment.

• Excellent communication skills with the ability to clearly articulate user needs, product value, and engineering scope.

• Demonstrated track record of driving product innovation and adoption.

• Passion for e-commerce and solving challenges across the consumer shopping experience.

• Strong prioritization skills with the ability to make trade-offs and tough decisions.

• Independent yet highly collaborative approach to working with cross-functional teams.

• Analytical mindset with a mix of strategic thinking, user empathy, and business acumen.

• Prior startup experience; bonus points for founding experience.

• Background in e-commerce SaaS and hands-on involvement across the product lifecycle, including roadmap development, GTM, and adoption.

• Technical proficiency and familiarity with software development processes.