Senior Product Manager

Senior Product Manager – Plume Home

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. 

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Overview

As Senior Product Manager, Plume Home, you will be on team that owns the vision and success of the Plume Home end-user mobile applications deployed to our ISP partners globally. You’ll be the driving force that connects customer needs, market opportunity, and company strategy turning insights into innovative solutions that redefine how ISPs and their customers experience best-in-class home WiFi connectivity.

You’ll act as the product’s chief evangelist, rallying cross functional teams to deliver world class experiences and ensuring every launch is both impactful in the market and aligned with Plume’s broader mission. From shaping the roadmap and differentiating against competitors, to defining product messaging and enabling sales success, you’ll be at the center of bringing our products to life.

This is a high-visibility, high-impact role for a strategic product leader who is equally comfortable in front of customers, executives, and engineers and who thrives on translating bold ideas into products that ISPs and their customers can’t live without.

Responsibilities:

• Champion the Voice of the Customer: ensure customer needs, expectations, and outcomes are at the heart of every product decision.
• Define & Drive Strategy: set product vision, roadmap, investment priorities, and success metrics in alignment with company objectives.
• Lead the Product Lifecycle: lead from discovery and business case through design, build, launch, scale, and retirement.
• Prioritize with Purpose: translate insights, competitive analysis, and business goals into clear requirements and development priorities.
• Lead Cross-Functional Collaboration: partner with engineering, marketing, sales, support, finance, and PR to deliver market-leading products.
• Advocate for Impact: ensure solutions solve real pain points, create measurable business value, and enhance customer satisfaction.
• Measure, Learn & Adapt: define metrics to track performance, and use data-driven insights to iterate, improve, and inspire future development.

Qualifications:

• BS/MS/PhD in Computer Science, Engineering, or related field.
• 8+ years managing connected products with significant experience leading mobile-first solutions (iOS/Android) and delivering successful apps at scale.

Experience & Skills:

• Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle.
• Proven experience employing a customer centric approach, turning customer insights and market research into differentiated product features and experiences that drive adoption, engagement and retention.
• Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the product
• Demonstrated experience working directly with UX designers, engineers (mobile, cloud, firmware), and QA to launch products 0-1.
• Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping.
• Proficiency in Jira, Confluence, Figma and other product development tools.
• A strong technical acumen with experience discussing architecture, APIs, and platform tradeoffs with engineering teams.
• Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and prototyping.
• Experience managing products at large scale, including handling growth in active users, evolving features, and ensuring performance, reliability, and security for enterprise customers.

#LI-Remote 
Salary Range: $145,000 - 170,000

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. 

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.  

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.