Senior Project Manager, EHR User Integrations

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we deliver improved patient outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We are hiring a Senior Project Manager, EHR User Integrations for the Counterpart Assistant team. You will be a critical team member, helping onboard new users with EHR integrations and upgrading existing users to our latest integrated experiences. You will manage the end-to-end project lifecycle, serve as the primary point of contact for our users, and coordinate and execute technical integration details.

In this role, you will be accountable for user EHR integrations and collaborate across the entire organization to ensure success. The ideal candidate will be an expert in project management, understand EHR application integrations, be capable of click-ops level technical work, and have a passion for fostering successful user relationships.

As a Senior Project Manager, EHR User Integrations, you will:

• Partner cross-functionally with nearly every department to support successful integrations.
• Develop end-to-end project plans and playbooks for each of our EHR integrations, as well as monitor, track, and coordinate multiple simultaneous projects across our customer base.
• Quantify the progress and quality of our integration implementation program; if you cannot measure it, you cannot demonstrate how you have improved it.
• Be accountable for the outcomes of integration implementation programs, finding solutions to problems and enabling successful implementations.
• Use your technical abilities to monitor and address issues as they arise during integrations, ensuring users have seamless integration experiences.

Success in this role looks like:

• Over the first 90 days, you will hit the ground running. We are actively engaged in integrations, and you will shadow and participate in those integrations to learn the process. The goal of the first 90 days is to understand the various elements of the integration process (user coordination, identifying key stakeholders in practices, learning the integration process for a user, understanding the dynamics of our internal user management platform) and create the playbook for subsequent integration phases.
• Within the first 6 months, success will be measured by upgrading a significant portion of our existing users to our latest EHR integrated experiences. This will be managed as a project across our MSO and with our Provider Success Associates, ultimately improving the user experience.
• Over time, performance will be measured based on the consistency, speed, and on-target delivery of our customer integrations. As we onboard new customers with various EHRs in their networks, you will be accountable for working within the timelines of those integrations and ensuring a smooth go-live process for each user.

You should apply if:

• • You have a minimum of 5+ years of experience in technical project management.
  • You have a minimum of 3+ years of experience working with EHR integrations.
  • You are an expert in project management processes.
  • You are technical enough to troubleshoot and complete a web-based EHR integration autonomously. 

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $130,00 to $160,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.