Senior Revenue Enablement Business Partner, CSM

Boomi, LP is seeking a strategic, experienced Senior Revenue Enablement Business Partner to support our Customer Success Managers (CSMs). This role will be critical in driving post-sale revenue growth, customer retention, and expansion through world-class enablement. You will work cross-functionally with CS and Sales leadership, product, marketing, and operations to build the skills, knowledge, and resources CSMs need to deliver outcomes for our customers and grow the business.

As we expand our platform and grow our customer base, enabling our CSMs to deliver exceptional experiences and drive value is more important than ever. This role will help shape how we scale Customer Success, develop our CSMs, and ultimately deliver on our revenue goals.

What You'll Do:

• Serve as the trusted enablement advisor to CS leadership and a strategic partner to the broader Revenue Enablement team.
• Design and deliver enablement programs that empower CSMs to support adoption, expansion, and renewal motions.
• Build onboarding, continuous learning, and reinforcement programs aligned to the CSM lifecycle and role maturity.
• Launch training and resources that improve success planning, executive engagement, customer storytelling, and outcome alignment.
• Collaborate with product and marketing to ensure CSMs are enabled on new features, customer value messaging, and expansion plays.
• Partner with Revenue and Enablement Ops and CS leadership to measure program impact on KPIs such as NRR, expansion rate, and time to value.
• Help drive the transformation to platform selling by enabling outcome-based customer conversations.
• Manage communication and rollout plans to reduce noise and ensure field readiness.

Cross-functional Collaboration:

• Partner closely with CS Leadership, Revenue Operations, Marketing, Product, and HR to ensure enablement programs are integrated into the broader customer lifecycle strategy and aligned to business goals.
• Collaborate with stakeholders across the business to align on key success metrics, competency development, and readiness priorities that support the growth and retention of our customer base.
• Engage with senior leaders to influence GTM execution, drive adoption of strategic initiatives, and embed enablement into planning and operating rhythms.
• Work collaboratively with the global enablement team to support onboarding, continuous learning, and leadership development initiatives for CS—owning coordination, communication, content delivery, and feedback loops.

Performance Measurement and Reporting:

• Define and track key performance indicators (KPIs) that measure the effectiveness of enablement programs in driving customer success, adoption, and expansion outcomes.
• Use data and insights to assess enablement impact on CSM performance, including onboarding ramp time, renewal/expansion readiness, and customer health metrics.
• Continuously analyze program outcomes and stakeholder feedback to iterate and improve learning experiences, ensuring alignment with GTM strategies and evolving customer needs.
• Partner with Revenue and Enablement Operations to embed enablement metrics into broader business reviews and planning processes, highlighting contribution to revenue retention and growth.

The Experience You Bring:

• Bachelor’s degree in Business, Human Resources, or a related field; Master’s degree preferred.
• A minimum of 8 years in sales, customer success, enablement, onboarding, or talent development roles, preferably within the technology sector.
• Proven experience in leading cross-functional teams and managing large-scale, high-impact training initiatives that drive GTM success.
• Strong understanding of the requirements needed across the buyer and customer journey, particularly within SaaS or cloud-based solutions, with experience in developing and executing sales enablement strategies aligned with established sales competencies.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate at all levels within the organization.
• Expert-level project and program management skills and experience
• Data-driven mindset with experience in leveraging analytics and insights to measure and improve the effectiveness of training programs and sales enablement initiatives.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation
Boomi is committed to fair and equitable compensation practices. The base compensation for this position in USA ranges between $121,000 - $151,000 annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and location.