Senior ServiceNow UX/UI Designer

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

The Senior UX/UI Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives. The Designer delivers innovative solutions for complex professional services projects while providing an excellent client and end-user experience.

• Conduct peer reviews to ensure leading practices and quality
• Facilitate meetings, brainstorms, and design reviews
• Initiates discussions to define system requirements, problems, and goals
• Gathers requirements and feedback
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Develop journey maps and user flows to visualize use cases
• Present design artifacts and rationale
• Conduct design QA
• Manage and maintain the Figma design system
• Learn and share product knowledge
• Design sprints and design methodology

• 5-10 years of UX/UI Design experience
• 1-3 years of Agency experience or experience supporting multiple clients at a time
• Strong understanding of the ServiceNow platform or similar Enterprise Solutions (SaaS)
• Evidence of polished work examples or portfolio highly preferred
• Strong written and verbal communication skills with the ability to present solutions to clients
• Strong attention to detail
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to design functional user interfaces for web-based products
• Proficient in creating wireframes and high fidelity mockups
• Working knowledge of design system and workflows
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

• Bachelor's degree in Design or related field or demonstrated work experience

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf