Senior Site Reliability Engineer

What You'll Do:

• As a senior member of the  Product SRE team, you  will assume responsibility for the deliverables of the embedded product SRE for your assigned product. The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services.
• The lead senior engineer will provide technical proficiency to  ensure the teams can drive reliability across the product landscape. This position requires a highly technical senior engineer with a strong Engineering background, deep experience in SRE and a passion for enabling high performing products. As a seasoned and relentless engineer, they will contribute to the Product SRE strategic objectives and contribute to the ongoing transformation of the Xero SRE culture. 
• As an expert communicator, this senior engineer will manage change and ensure the value of robust systems is communicated clearly across the business.

How You'll Impact:

• Provides technical ownership to ensure completion of the  day to day deliverables of a  dedicated product SRE team of highly experienced Site Reliability Engineers, who will take ownership of reliability. Demonstrates high technical proficiency in all aspects of reliability, observability, operability and performance of the product you are assigned to through continued delivery of high quality solutions. Builds a long term relationship with product engineering teams to ensure they  can deliver on system reliability that  is continuously improving. Demonstrates an ongoing dedication  to “automation first” and ensures quality delivery at all times.
• Has experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLOs.
• Ensures observability best practice is implemented across products to ensure fast detection of impactful events. Contributes to a  culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced
• Provided ongoing training as required across the business to ensure reliability requirements are well understood and incorporated into product designsContributes to the deliverables a team of engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.
• SRE to, and  actively monitors, quality standards for the SRE team and reports regularly on its adherence.

What You'll Bring With You:

• Demonstrable experience of delivery of Reliability systems and solutions in a  highly technical team Extremely technical with strong engineering and hands-on SRE background.
• Deep and proven experience in providing technical leadership and mentoring in  world class embedded SRE teams  in a fast growing companyProven track record in senior technical roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement.
• Has a strong product mindset and can understand and anticipate customer needs. Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking. 24/7 focus on incident response and  remediation.
• Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
• Is highly data and analytically drivenProficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation).Experience using observability tooling to monitor the health of a highly distributed systems.
• Experience with agile software development methodology including continuous integration and delivery.

Preferred Skill Set:

• Experience with designing, developing and operating distributed systems and large scale software systemsStrong experience delivering technical initiatives in an operational, site reliability or platform engineering capacity.
• The ability to solve engineering challenges outside of your own team, including using influence rather than authority to enact change.
• Demonstrated experience in reliability concepts like capacity management, autoscaling, deployment and release safety, software strategies for reliability, fault tolerance and graceful failure.
• Experience in implementing customer focused Service Level Objectives (SLOs).Experience using software engineering to solve operational and reliability challenges.
• Understanding of human factors, safety science and resilience engineeringExperience working in environments with advanced security and networks.