The role involves enhancing and troubleshooting the integration between Amazon Connect and Salesforce for contact centers, ensuring scalability and reliability while collaborating with stakeholders.
We are looking for a Senior Software Developer with deep expertise in Python, Amazon Connect, and Salesforce. You’ll play a key role in a large-scale contact center transformation program that spans multiple years and impacts over 10,000 agents worldwide. This is a highly visible, strategic initiative where you’ll troubleshoot complex integration challenges, drive development, and ensure seamless connectivity between Amazon Connect and Salesforce.
Key Responsibilities
- Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC.
- Diagnose and resolve ongoing issues with Salesforce and Connect adapters.
- Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.
- Provide guidance on integration of best practices, object relationships, and failure handling scenarios.
- Assist in development and troubleshooting for Connect + SFDC integration, ensuring scalability and reliability.
- Work closely with stakeholders to address enterprise-level use cases (e.g., supervisor notifications during call scenarios).
- May require minimal travel for client onsite.
Required Skills & Experience
- 5+ years of professional experience with Python, including building scalable APIs.
- Proven experience with Amazon Connect and Salesforce Service Cloud Voice (SCV) / Salesforce Contact Center (SCC) integrations.
- Strong understanding of AWS Connect architecture and Salesforce modules.
- Ability to troubleshoot complex integration issues and coordinate with vendor support teams.
- Familiarity with contact center solutions and large-scale migration programs.
- Excellent problem-solving and communication skills.
Preferred Qualifications
- Experience with Twilio-based contact center solutions.
- Knowledge of AI-driven contact center enhancements.
- Prior to working on enterprise-scale programs.
This is a remote full-time W2 employee position with the following benefits:
- Competitive salary
- Generous PTO policy, company holidays
- 401k with company match
- Health, Dental, Life, LTD
- 100% remote, always will be.
As an equal opportunity employer, JBS does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.
JBS only hires individuals authorized for employment in the United States on a W2 basis.
Top Skills
Amazon Connect
AWS
Python
Salesforce
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