Help power smarter, faster decisions across payments operations. In this role, you will turn complex data into insights leaders can act on—through crisp analysis, intuitive dashboards, and reliable reporting. You will partner closely with product and operations teams to translate needs into measurable outcomes. If you enjoy solving ambiguous problems and improving how work gets done, you will find plenty of opportunity to make an impact here.
As a Senior Solutions Analytics in the Strategy, Innovation & Governance Data team within Payments Operations, you will translate business needs into data insights, visualizations, and operational reporting that support day-to-day execution and leadership decisions. You will work with partners across product and operations to design, build, test, and deliver high-quality dashboards and analyses. You will help us strengthen data standards, reduce operational risk, and improve processes through root-cause analysis and continuous improvement.
Job responsibilities
- Analyze business requirements and convert them into clear analytical deliverables
- Design and build dashboards, visualizations, and operational reporting to support management decisions
- Develop and validate data queries, datasets, and logic across multiple data sources
- Test and deliver high-quality insights using defined team standards and controls
- Partner with Product Owners and Operations to refine requirements and implement new capabilities
- Interpret operational performance trends and summarize findings for stakeholders at multiple levels
- Perform ad hoc analyses to answer time-sensitive business questions
- Identify data quality issues and recommend corrective actions
- Drive continuous improvement through root-cause analysis and process optimization
- Contribute within an agile delivery model to plan, prioritize, and execute work
- Learn and apply new tools and techniques as the team’s capabilities evolve
Required qualifications, capabilities, and skills
- Bachelor’s or Master’s degree in a quantitative field, or equivalent education and/or relevant business experience
- Minimum 7 years of experience in business analysis or business application design and development
- Minimum 5 years of hands-on experience using SQL and at least one programming/analytics tool such as Python or Alteryx in a professional setting
- Working knowledge of banking operations, ideally including payment processing
- Advanced proficiency in Microsoft Office (including Excel and PowerPoint)
- Strong understanding of relational database concepts and data modeling fundamentals
- Experience building business intelligence reporting and visualizations using tools such as Tableau or Business Objects
- Familiarity with agile delivery and/or the software development life cycle
- Strong written and verbal communication skills, including the ability to translate requirements between business and technology teams
- Demonstrated ability to synthesize analysis into clear, audience-appropriate takeaways and visuals
- Proven ability to manage multiple priorities, work independently under deadlines, and collaborate effectively across teams
Preferred qualifications, capabilities, and skills
- Experience querying enterprise-scale data warehouses and working with large, complex datasets
- Experience creating automated analytics or reporting solutions to reduce manual effort
- Experience using Alteryx to prepare, blend, and analyze datasets
- Experience building dashboards in Tableau for operational performance management
- Experience producing statistical summaries and exploratory analysis to support decision-making
- Demonstrated strength in stakeholder management across operations, product, and technology partners
- Curiosity and initiative to continuously improve processes, controls, and data quality
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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