As a Senior Solutions Engineer, you will support the customer success team, work with key customers, help upsell products, and liaise with other teams. Your role involves ensuring customer renewals, integrating with the product team, and managing technical inquiries and project complexities.
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the Role:
We are looking for an outstanding Senior Solutions Engineer to join our GTM team in North America. You are going to be our very first Solutions Engineer that has a primary focus on supporting our customer success function, working alongside the team and our biggest customers. The Solutions Engineering Team lives at the intersection of Sales, Customer Success, Partnerships, and Product. We support all teams — including Customer Success — with our technical and commercial knowledge to achieve their objectives. Although you will be reporting to the Solutions Engineering Manager, your role will predominantly require you to work closely with our most important customers on a global scale!
Key Responsibilities:
- Primary focus is on growing Aircall's most strategic customers together with the Aircall Customer Success team
- Ensure that renewals of key customers of Aircall are done timely and that all open topics are addressed
- Support in upselling other Aircall products by explaining or demoing the features
- Support in escalation situations to provide technical guidance and workarounds
- Scope improvements for customers that involve Aircall add-ons, REST API of Aircall and other platforms for the Professional Services team to implement
- Secondary focus on supporting Aircall Account Executives with new prospects
- Co-pilot strategic opportunities with Aircall Account Executives from early qualification to successfully closing
- Respond to technical and functional elements of RFXs and security questionnaires
- Liaise with the other GoToMarket teams about key initiatives, processes and best practices
- Work with the Aircall product team to understand and prioritize topics that are important for multiple key customers
- Capture and understand missing key features and their impact
- Advocate with the Aircall product team to test new features, support in beta programs, guide existing customers to adopt these features and capture their feedback
Qualifications:
- You already have at least two years of previous experience in one of these roles: Solutions/Sales Engineer/Solutions Architect/Technical Account Manager
- You have worked multiple years with post-sales teams in the software/Saas industry. Having work experience with a platform that sells multiple products is a plus
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.
- You live in the nexus between business, sales, and technology.
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) and understand the concepts of web servers, APIs/Webhooks and databases.
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the PM)
- You are fluent in English, and Spanish and/or French language skills are a plus
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
Top Skills
Go
JavaScript
Python
Rest Api
Ruby
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