Senior Systems Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshooting malfunctions of servers, network hardware and software applications to resolve operational issues and restore services
• Setup, configure, and troubleshoot complex server environments
• Maintaining multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
• Administration of systems and servers related to your position to ensure availability of services to authorized users
• Administer & maintain Microsoft 365 environments including Entra ID, Exchange Online, Security, Purview, Compliance, and Licensing control
• Manage and support backup platforms such as Datto, Cohesity, and Cove, including setup, monitoring, troubleshooting, and full platform ownership
• Adopting and learning new technologies to better support our MSP environment
• Provide remote and onsite support to clients, ensuring high satisfaction and clear communication
• Communicate directly with clients regarding support requests and informational inquiries.
• Perform high level technology assessments
• Assume additional duties as defined by supervisor and executive management
• Create and maintain technical documentation for processes, configurations, and platform ownership

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Minimum seven years of professional experience in a computer or systems related field

Preferred

• Four or more minor certifications, or one major certification as identified by Aureon Technology technical certification list. Relevant certifications such as CompTIA A+, Network+, Security+
• MSP or multi-tenant support experience
• Bachelor’s Degree from accredited university in a related field or equivalent experience
• DNS, SSL/TLS Certificate Experience is a plus

REQUIRED SKILLS:

• Effective analytical and critical thinking skills
• Ability to organize and simplify technical information
• Exceptional time management and organizational skills
• Superior internal & external facing, written, and oral communication skills with both clients & colleagues
• Knowledge of a wide variety of hardware, software, and communication technologies

TOOLS, EQUIPMENT, AND SOFTWARE:

• Proficiency with Windows PCs, Mac’s, Microsoft Office, and Outlook
• Experience with Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Purview, and Security portals
• Experience with on-prem & and cloud-based backup solutions (Datto, Cohesity, and Cove)
• Familiarity with FortiGate network equipment preferred
• Knowledge and use of a wide variety of hardware, software, and communication technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in office environment, both company and customer
• Frequent utilization of manual dexterity and visualizing of computer screen
• Occasional bending, carrying, squatting, twisting, and lifting 60 pounds independently
• Occasional travel by vehicle