Senior Technical Product Manager

Invoca is the leading AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. By revealing the intent behind every phone call, text, and chat, Invoca drives better customer experiences, increases revenue, and improves operational efficiency. We are a dynamic, fast-growing company with a collaborative culture and a passion for innovation.

Are you a technical product leader passionate about the intersection of MarTech, privacy, and AI? Do you thrive on the challenge of navigating complex technical ecosystems to drive measurable business outcomes?

At Invoca, we are looking for a Senior Technical Product Manager to lead our evolution into multi-channel, revenue-oriented interactions. This role is at the heart of our platform, bridging the gap between sophisticated web attribution and the next generation of two-way conversational messaging. You will own the technical strategy for how we identify, attribute, and engage customers across the entire journey.

As a Senior Technical Product Manager, you will lead the vision and strategy for Invoca’s attribution engine and our expanding SMS engagement capabilities. You will define the roadmap for our JavaScript Tag, attribution, interaction flows, and phone number management, including continuing to evolve our two-way SMS messaging capabilities geared toward driving revenue.

This is a high-impact role that requires a "self-starter" mentality, a deep sense of ownership, and a refusal to settle for the status quo. You will report to the Senior Director, Product Management as a key individual contributor, ensuring our platform remains compliant and performant in an increasingly complex privacy landscape.

• Strategy & Roadmap: Execute the roadmap for attribution features, prioritizing self-serve configuration and intuitive setup.
• Multi-Channel Innovation: Lead the expansion into two-way SMS messaging for revenue-driving use cases.
• Technical Ownership: Manage requirements for JavaScript, tags/pixels, consent management, and attribution, including browser privacy changes and server-side tracking.
• Compliance Management: Oversee business and phone number registration with carriers, including 10DLC and toll-free messaging policies.
• AI Integration: Partner with AI teams to develop agentic experiences that make platform configuration more intuitive.
• Full-Lifecycle Leadership: Own discovery, design, execution, and iteration based on performance metrics and customer feedback.
• Some Travel: Participate in customer on-sites, industry conferences, internal concept sprints, and "hackstarts" to drive product discovery and innovation.
• Stakeholder Influence: Communicate technical concepts to engineering and business teams while acting as the product owner for an agile scrum team.

• Experience: 5–7 years in technical product management within B2B SaaS or enterprise MarTech/AI.
• Technical Depth: Expert knowledge of JavaScript, consent management, and multi-touch visitor journeys.
• Messaging Expertise: Experience SMS-enabling businesses, including knowledge of 10DLC/Toll-Free carrier rules.
• AI Knowledge: Familiarity with agentic AI, LLMs, or modern orchestration frameworks.
• Execution: A track record of solving complex technical problems with urgency and accountability.
• Strategic Thinking: Strong analytical skills and the ability to succeed in ambiguous environments.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position at this time.

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $117,000-$175,000 plus bonus potential

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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