Senior/Staff Technical Program Manager (TPM)

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

As our first Technical Program Manager (TPM) at Zip, you'll play a critical role in driving the programs, processes and operational rigor that enable our Engineering organization to deliver with speed, quality, and consistency. You’ll lead initiatives that improve our release management, strengthen technical quality (OKRs, bugs, performance and incident follow-ups), and enhance cross-functional collaboration across Engineering, Product, and Design (EPD).

This is a highly technical, execution-focused role—perfect for someone who thrives at the intersection of engineering, systems thinking, and operational excellence. You’ll work closely with engineers, product managers, and stakeholders to build scalable processes, resolve issues quickly, and ensure we’re not just shipping fast, but shipping with confidence.

• Lead the Managed Release Process - Coordinate our monthly feature release program by tracking feature flags, aligning engineering timelines, and partnering with Product Marketing and Customer Enablement to prepare for customer-facing updates.

• Feature Flag Lifecycle Management - Drive process improvements around the creation, usage, and cleanup of feature flags to ensure healthy and efficient workflows.

• Incident & Bug Management - Own follow-up processes for engineering incidents and top bugs, including corrective actions and retrospectives. Identify recurring issues, escalate risks, and ensure timely resolutions.

• Performance Regression Oversight - Track performance regressions, coordinate resolution efforts, and escalate as necessary to minimize impact on product quality.

• Cross-Team Project Coordination - Collaborate with engineering teams to manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs.

• Vendor Management - Oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking.

• 5+ years of experience in Technical Program Management, Engineering Operations, or a similar role within a fast-paced SaaS environment.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

• Strong understanding of software development processes, CI/CD pipelines, incident management, and release readiness.

• Familiarity with concepts like feature flags, incidents, databases, and distributed systems—you don’t need to code, but you should speak the language of engineers.

• Proven ability to drive clarity, accountability, and alignment across cross-functional teams.

• Experience running bundled release processes and coordinating with GTM teams.

• Highly process-oriented, with the curiosity to identify gaps and the determination to close them.

• Familiarity with SOC2/compliance practices, vendor management, and usage forecasting.

• Experience working across product infrastructure and application-level engineering teams.

• Proficiency with tools like Asana, Linear, Zendesk, Notion, Snowflake, and GitHub for project tracking and workflow management.

• Prior experience at a growth-stage SaaS or technology company.

• Strong understanding of engineering best practices like release planning, code reviews, and testing.

• Hands-on experience with data analytics or observability tools to support technical decision-making.

The salary range for this role is $170,000 - $250,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🍽️ Catered lunches & dinners for SF employees

• 🚍 Commuter benefit

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!