At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are seeking a highly experienced and driven Principal Technical Program Manager to lead the execution of our AI-Enhanced Services roadmap. In this role, you will be instrumental in driving cross-functional collaboration, managing complex technical dependencies, and ensuring the successful delivery of AI/HyperAutomation (HA) features that will transform our service delivery model and improve our client experience.
What will you do?
- Program Leadership & Execution
- Lead the planning, execution, and delivery of strategic AI-enhanced services initiatives, with a primary focus on integrating AI into TDR operations and platform capabilities.
- Drive the implementation of AI-driven alert reduction, automated case management, and enhanced detection/reporting.
- Manage the "Crawl, Walk, Run" implementation phases (0-24 months) for various AI initiatives, ensuring adherence to timelines and objectives.
- Oversee the simplification of service offerings from seven to three core offerings and the development of a specific offering for Partner/Channel growth.
- Deep Technical Acumen
- Significant experience working with cybersecurity threat services and associated technology
- Possess a deep technical understanding and experience with AI/ML concepts, data pipelines, and scalable software architectures.
- Collaborate closely with engineering and architecture teams to influence technical design decisions, ensuring solutions are robust, scalable, and align with long-term platform strategy.
- Proactively identify technical challenges, propose alternative solutions, and drive consensus among technical leads.
- Understand and articulate complex technical trade-offs to both technical and non-technical stakeholders.
- Cross-functional Collaboration & Engineering Practices
- Foster tight collaboration with Engineering (Platform teams, Purple Engineering, Purple AI), Product Strategy, Analyst Experience, and Product Engineering to ensure alignment and successful delivery of critical AI/HA features and Global Tenancy.
- Champion best engineering practices, including continuous integration/continuous delivery (CI/CD), testing methodologies, and code quality, within the context of the program.
- Act as a central point of contact for all stakeholders, providing clear communication and managing expectations across teams.
- Technical Program Management
- Identify and manage complex technical dependencies across multiple teams and systems.
- Proactively identify and mitigate risks to program success, escalating issues to leadership as needed.
- Work closely with product, architecture and engineering teams to define technical requirements, scope projects, and track progress against key milestones.
- Stakeholder Management
- Communicate program status, risks, and achievements to senior leadership and cross-functional teams.
- Guide existing organizations and leaders through the evolution of service delivery models, particularly the new TDR path through Channel/Partner sales motions.
- Build consensus and alignment on priorities, equities, and help executives navigate complex decision-making.
- KPI Tracking & Reporting
- Define and track key performance indicators (KPIs) for financial, operational, and customer impact metrics, including cost savings, N/U ACV, alert triage reduction, time per support ticket, SLO/SLA changes, FNs/FP rates, and CSAT.
What skills and experience should you bring?
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 10+ years of experience in technical program management, with a strong focus on large-scale software development and cross-functional initiatives.
- Past experience in Managed Detection & Response, Incident Response, Threat Hunting, or Intelligence. The ideal candidate will have experience in several of these areas.
- Demonstrated deep technical understanding of AI/ML concepts, data science workflows, and cloud-native architectures.
- Proven ability to engage with engineering at a detailed technical level, contributing to architectural discussions and challenging technical assumptions.
- Proven experience leading programs involving AI/ML, automation, and platform integration.
- Deep understanding of the cybersecurity landscape, specifically in Threat Detection and Response (TDR), Security Operations, and Technical Support.
- Demonstrated ability to manage complex technical dependencies and drive alignment across diverse engineering and product teams.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Experience with agile development methodologies.
- Ability to thrive in a fast-paced, dynamic environment.
Preferred Qualifications
- Experience with Go-to-Market (GTM) strategies and channel/partner enablement.
- Familiarity with financial planning and ROI analysis for technical programs.
- Experience with technologies like PurpleAI, Intercom, and Databricks.
- Experience driving engineering excellence initiatives and promoting best practices within development teams.
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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